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iStorage

4.7

About this business

Location details

11960 Farmington Rd, Livonia, MI, 48150, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 10:00 p.m.
Tue6:00 a.m. to 10:00 p.m.
Wed6:00 a.m. to 10:00 p.m.
Thu6:00 a.m. to 10:00 p.m.
Fri6:00 a.m. to 10:00 p.m.
Sat6:00 a.m. to 10:00 p.m.
Sun6:00 a.m. to 10:00 p.m.
4.7526 reviews
Sara H.'s profile image
Sara H. 
rating
a week ago

Substandard management on site. Price increases twice per year, 41% price increase over 2 years. 18% late fees. Attempted to move out of unit twice, arriving with uhauls and moving crews. Could not access my unit, no management was on site to call in a locksmith, even though I had the same lock keys id always had. Refused to reimburse me for the uhaul rentals I had paid for but could not use. Simply put: this business is not focused on their customers, but focused ONLY on money. Steer clear of this place! Stow & Go in Plymou... read more

Business response:

We take your feedback seriously. Please contact us at (734) 292-4596 to discuss your concerns further. 

Bettie B.'s profile image
Bettie B. 
rating
10 months ago

Gate not working no way to access your unit. no manager at location regional manager not responding to help desk. This is the absolute worst service possible. 

Anna S.'s profile image
Anna S. 
rating
5 years ago

The response time and hoops/ladders you need to go through resolve issues is ridiculous. I was incorrectly charged for 3 months of occupancy since I had signed up for Auto-Payments and after I emptied my unit, it for some reason continued to bill me. Which no big deal, there was proof that I emptied the unit and had not accessed the property within those 3 months. its now 6 months after I moved out of the unit and am JUST NOW receiving the notification that I'm getting the refund. I visited the local manager in person mul... read more

Martha L.'s profile image
Martha L. 
rating
5 years ago

I have had a unit at this location and haven't received a bill in months (no email or USPS - NOTHING). If I forget to pay they have no problem adding a late fee or putting a lein on my unit. Jacking up the cost of one month to over $300! 

Business response:

Hello Martha, we are certainly sorry to hear about your difficulty while renting from us. We appreciate your concern about billing notifications. As a part of our policy, we call our customers on their due date and prior to late fees being applied to an account. We always strive to help our customers avoid any additional fees. If you have any further concerns, please reach out to us directly at feedback@istorage.com. Sincerely, The iStorage Team 

Sanja Z.'s profile image
Sanja Z. 
rating
6 years ago

TERRIBLE CUSTOMER SERVICE. When moving in, the unit had previous tenants leftover things, delayed my move in by 1.5 hours, which I had to pay movers to sit and wait. This was promised to be out days prior. No break or adjustment for delay. When moving out... manager stated I could move out any day and they would prorate the days/cost. Moved out on the 7th and when asked for the new prorated total, he said they don't prorate. Called district manager - rude, unprofessional and unwilling to help - refused any compensation ... read more

Business response:

We are sorry to hear about your experience when renting with us. That is not what any customer should go through. There seems to have been a breakdown in communication with our manager, and this is something that needs to be corrected. Your concerns have been shared with our regional manager so we can ensure that this does not happen again. If there is anything else, please reach out to as at 844-311-2342 or email us at feedback@istorage.com. Sincerely, The iStorage Livonia Team 

Frequently asked questions about iStorage

How is iStorage rated?

iStorage has a 4.7 star rating with 526 reviews. 

When is iStorage open?

iStorage is open now. It will close at 10:00 p.m.