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Jaguar Tacoma
- Automotive
- Fife, WA
About this business
Location details
1601 40TH AVE CT E, Fife, WA, 98424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Always poor customer service.
Business response:
Thank you for your feedback, Teresa. We are sorry to hear about your negative experience with us. We want to learn more about your visit; what is the best way to reach you? | customercare@obrienautogroup.com O'Brien Auto Group
I waited months for a simple part to come in (a small roof panel that came off during a windstorm). When it finally arrived, I wasn’t informed that it arrived until I contacted Jaguar. Then they told me it had to be painted to match my car which took another 2 weeks. I made an appointment so that I wouldn’t have to wait. I arrived for my appointment and waited more than THREE HOURS for a simple part to be installed. They told me that there was some sort of defect but never offered me a courtesy vehicle until it was repaired.... read more
Business response:
Thank you for your feedback, Mike. We are sorry for not hitting the mark for you. We want to make it right. What is the best way to reach you? - customercare@obrienautogroup.com
Absolutely the worst experience I have ever had at a car dealership. I purchased a new IPace from them in January of this year. I went to the dealership to look at an F Pace. After driving it I realized it wasn’t the vehicle for me. My wife asked if our salesman Ed could show us the IPace, Ed was not very professional and didn’t seem interested in showing us the car. We continued to ask about the car. He finally relented and brought the car around. Ed didn’t not seem to know much about the IPace and was unable to te... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Mike. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. What is the best way to contact you directly so that we can pass that information along to our management team? You can also contact us directly at customercare@obrienautogroup.com. Jaguar Tacoma
It takes to long for an oil change .....nearly 90 mins waiting is way to long for me this stand around an doing nothing � my car has been sitting outside for the past 30 or so mins.
We've been going to Jaguar of Tacoma for the last several years they have the best customer service in the business. Due to their exceptional friendly customer service team & truthworthy mechanics when time comes we will definitely buy our new Jaguar there .
Business response:
Thank you for your feedback, Lynn. We are glad to hear that you have been coming to us for the last several years and that the customer service has been great. We are however, sorry to see that you do not recommend us. Let us know what we can do better by email us at customercare@obrienautogroup.com. Thank you and have a great day!
Made an oil change appointment last week, took 2 hours to get in and out. RIDICULOUS, why make an appointment if its going to take 2 hours..? Not happy.
Business response:
Wesley, Thank you for bringing this to our attention. Management takes guest matters very seriously and would like the opportunity to make things right for you. Is there a best way we can reach you to follow up on this? I am also available directly at mariam@obrienautogroup.com. Thank you, Mariam Ketner | O'Brien Auto Group
Chad my sales Rep, Michael in finance and Joe as the General Manager...they all made me feel welcomed there was no pressure and the entire buying experience was so well handled. The new XF is just such a nice drive. It is a great dealership to deal with.
Business response:
Hi Dennis, Thanks for the great review and welcome to our Jaguar Tacoma family! I will pass on the message to Chad, Michael, and Joe. Hope to see you in the future. Best, Mariam K. | O’Brien Auto Group | mariam@obrienautogroup.com
I have purchased a jaguar and Range Rover in recent years. While the buying experience is marginal at best, the service department is epically awful. We recently had engine problems on our Jaguar XF after a collision. Had it towed in for service. Was called a day later by John in the Service department at the Jaguar of Tacoma to be told I needed a new engine. AND IT WAS DEFINITELY NOT ACCIDENT RELATED SO INSURANCE WOULDN'T COVER IT. When I questioned further John could barely tell me what was done to come to this conclusion ... read more
Business response:
Brianne, We are very sorry to hear your recent visit with us was not a pleasant one. We never want our guests leaving here feeling frustrated, and for that I sincerely apologize. Your feedback has been escalated accordingly. Management takes these matters very seriously and, given the opportunity, would like to learn more. Do you have a preferred contact number we may reach you at to discuss this? We certainly want to make things better and do hope to hear from you. Thank you, Mariam Ketner | O'Brien Auto Group | Mariam@ob... read more
Frequently asked questions about Jaguar Tacoma
How is Jaguar Tacoma rated?
Jaguar Tacoma has a 4.1 star rating with 424 reviews.
When is Jaguar Tacoma open?
Jaguar Tacoma is closed now. It will open at 7:30 a.m.