Excellent customer service
Every time we come to the dealership we are greeted with excellent customer service. We actually expect to be treated this way every time we visit and have not been disappointed. For repairs we are greeted even before getting out of the car and the check-in is very efficient. For sales the staff is attentive to our needs and always has the information we need to make our decisions easier. Definitely looking forward to our future purchases.
Business response:
Travis,
Thank you for your review! We are delighted to hear your experience working with our dealership has been so excellent. We look forward to seeing you again and appreciate your feedback.
Regards,
Mariam K. | O'Brien Auto Group | mariam@obrienautogroup.com
Really enjoying my car buying experience at Jaguar. No hours of hand offs between people, no sales pressure and excellent explanation of all paperwork and options. Looking forward to driving home in my new F-Pace!!
Business response:
Hi Keri,
Thank you for the review! Yes, we believe in giving you all information first above anything else. We look forward to seeing you in your new F-Pace too! Have a wonderful day, we hope to see you soon!
Best,
Mariam K. | O'Brien Auto Group
Very attentive service and convenience !
In for my first service and was greeted as soon as I exited my car and was shortly on my way in a loaner car which was already started for me ready to go! I'll stick with Jaguar in the future!!!
Business response:
Hi Steve,
Thank you so much for reviewing us! I'm glad that we were able to make your first experience seamless and memorable! We hope to see you again soon!
Best,
Mariam K. | O'Brien Auto Group
Outstanding Service
Have been coming here since 2002 and the service is always the very best.
Ben who heads the service dept. is especially good at this job and have known him since he was parts manager back in 2002 and now more recent service manager,
The people under him are great also, they make sure I have a loaner when "I need it.
Business response:
Hi John,
Thanks for the solid review! It's always nice to hear from someone who has been part of the Jaguar Tacoma family for such a long time! I'll be sure to forward your message to Ben. Have a wonderful day!
Best,
Mariam K. | O'Brien Auto Group
Business response:
Hi Gerardo,
We appreciate your rating! Have a great day.
Best,
Mariam K. | O'Brien Auto Group
Very helpful
Business response:
We are delighted to hear your experience with our team was very helpful for you. Thank you for choosing Jaguar of Tacoma and we hope to see you again.
Sincerely,
Mariam K. | O'Brien Auto Group | mariam@obrienautogroup.com
They contacted me immediately.
Business response:
Thank you for the 5 star rating, Sharon!
Sincerely,
Mariam K. | O'Brien Auto Group
Excellent at maintaining my jag. Keeps it in tip top shape and and the technicians are great with identify potential issues to be addressed in the future. A great service team that keeps my trust.
Business response:
Troy, thank you for your review! We love that our team instilled confidence in the care of your Jaguar and we can't wait to see you again. Welcome to the Jaguar of Tacoma family! :) Sincerely, Mariam K. | O'Brien Auto Group
Cole in service department took excellent care of my Jaguar and gave excellent customer service!
Business response:
Caitlin, thank you for the 5 star review! We are so happy to hear Cole took such great care of your Jag and you during your time with us. Your feedback is appreciated, and thanks for choosing Jaguar of Tacoma. :) Sincerely, Mariam K. | O'Brien Auto Group
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