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Jandy APURE35 AquaPure Ei for 35,000 Gallons
About this business
1.0 out of 5 stars Didn't last Whole system quit working after two seasons.
Company didn’t stand behind warranty Bought this product in June of 2017. It’s stopped working this year. Two years for a product that is this expensive should last more than two years. Warranty says 3 years. Nop....the company isn’t standing behind it. So very aggravating!!!!!
Company didn’t stand behind warranty Bought this product in June of 2017. It’s stopped working this year. Two years for a product that is this expensive should last more than two years. Warranty says 3 years. Nop....the company isn’t standing behind it. So very aggravating!!!!!
Good for 3 or 4 years Good for 3 or 4 years. Then the saddle clamp breaks and so does the lock nut. Cheap plastic that gets brittle over time. Unit is also prone to leaks. Definitely would not buy again unless I was installing on a house I was flipping. Display screen is also half burnt out. Chinese junk product.
Business response:
Hello Tony, Thank you for your review. There are normal wear and tear items on your AquaPure system and one possible reason for the the break in the saddle clamp is over tightening when trying to prevent additional leaking. We recommend replacing two parts; the pod gasket (R0767800), and the main o-ring (R0738500). To speak to a technician about your screen, please call (800) 822-7933 or send your contact information to feedback@zodiac.com, and a technical support representative will contact you. All the Best, Zodiac Pool Sy... read more
Buy one that has a glue in install option. Too bad because the unit seems to keep up on our 10K gallon pool just fine. It's just when you need to remove the cell to clean it and you have to deal with that unbelievable mount Jandy designed for this thing. I get that it was supposed to be super easy so any homeowner could install their own salt system I just wonder how many people Jandy have turned off to the amazing benefit of using salt because of this thing's terrible design. Why not at least include a $2 PVC glue on mounti... read more
Business response:
Dear M. Gentry, We're sorry to hear about your experience with the APURE35. However, we appreciate your feedback. We'd like to speak with you about this to see how we may be able to assist. Please contact us at feedback@zodiac.com including your contact information and we will reach out to you as soon as possible to discuss this further. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Very disappointed. Look elsewhere for a salt chlorinator Had this unit installed when pool constructed in August of 2014. Small pool and light use of the unit. Stopped working and had to have the unit replaced in 1.5 seasons. Should be marketed as a disposable piece of equipment. Single use only ( as in one season). Very disappointed . Look elsewhere for a salt chlorinator.
Business response:
Zodiac Pool Systems says: Dear Vi17, We are very sorry to hear about your experience with the AquaPure Ei salt water chlorinator. We'd like to speak with you directly to learn more about the issue. Would you please email us at feedback@zodiac.com with your contact information? Once we hear from you, we will contact you to discuss this further. Best Regards, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
I have this system in my 11k pool for 2 ... I have this system in my 11k pool for 2 years and give me problems. Leaks around the pipe, cells inside to deteriorate after the 1st year by 2nd year it had stopped working. I am handy so I got it to work, but still leaks. Spend more money and not on this unit.
Business response:
Zodiac Pool Systems says: Dear Eduardo, We are very sorry to see that your Zodiac APURE35 AquaPure Ei Series Electronic Salt Water Chlorine Generator has experienced some issues. That isn't something that we take lightly, and we would appreciate the opportunity to speak with you about it. Can you contact me directly at polarispool1@gmail.com with your contact information? Thank you, Julie Polaris
DO NOT BUY DO NOT BUY. I purchased mine last year about this time. It worked for about 6 months (during winter) and never worked again. I called Jandy, and they gave me the song and dance about contacting a dealer - no thank you. If you will not stand by your product, I will never recommend you. Flawed design, dismal customer support, avoid at all cost.
Business response:
Zodiac Pool Systems says: Hi Michael, We are very sorry to see that you have experienced problems with your Zodiac APURE35 AquaPure Ei Series Electronic Salt Water Chlorine Generator. We'd like to hear from you to see how we can help. Can you contact me directly at polarispool1@gmail.com with your contact information? Thank you, Julie Polaris
Dead unit after 1.5 yrs and little help from Jandy/Zodiac I would not recommend this product to anyone. I purchased one last year and it stopped working after light use for a season and a half. The unit died completely, without warning. The troubleshooting guide in the manual was pretty much useless - i.e. make sure it's plugged in. Tech support at Jandy/Zodiac was also not helpful - just out of warranty so we can't help you at all. They gave me a list of local servicers, none of which I have been able to reach. Since I was ... read more
Business response:
Zodiac Pool Systems says: Dear Lisa, We are very sorry to hear about your experience with the AquaPure Ei system and apologize for the delay in responding to this review. Please contact us at your earliest convenience with an update on your current status with the product and your contact information by sending us an email at feedback@zodiac.com. Thank you, and again, we apologize for your experience with the product. All the Best, Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Frequently asked questions about Jandy APURE35 AquaPure Ei for 35,000 Gallons
How is Jandy APURE35 AquaPure Ei for 35,000 Gallons rated?
Jandy APURE35 AquaPure Ei for 35,000 Gallons has a 3.5 star rating with 44 reviews.
When is Jandy APURE35 AquaPure Ei for 35,000 Gallons open?
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