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JOEY Burrard
- Restaurants
- Vancouver, BC
About this business
Location details
820 Burrard St, Vancouver, Vancouver, BC, V6Z 1X9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 1:00 a.m. | |
| Tue | 11:00 a.m. to 1:00 a.m. | |
| Wed | 11:00 a.m. to 1:00 a.m. | |
| Thu | 11:00 a.m. to 1:00 a.m. | |
| Fri | 11:00 a.m. to 2:00 a.m. | |
| Sat | 11:00 a.m. to 2:00 a.m. | |
| Sun | 11:00 a.m. to 1:00 a.m. |
Our food came out before our drinks No cutlery Table was dirty Top 10 worse experiences I’ve had in the last decade.
Business response:
Hi Karl, I’m very sorry to hear about your experience and appreciate you taking the time to share this feedback. The issues you described — drinks arriving after food, missing cutlery, and a dirty table — are all fundamentals of service and hospitality that we should be executing properly every time. I can completely understand how frustrating and disappointing this visit must have felt. Reading that this was one of the worst dining experiences you’ve had in the last decade is incredibly difficult to hear, and it’s certai... read more
The food caused me food poisoning and was sick for two days. I didn’t have anything else that could be causing me to feel sick but something about this meal was off.
Business response:
Hi Farya, Thank you for bringing this to our attention. I’m very sorry to hear that you became ill after dining with us. We take matters regarding food safety extremely seriously. I can understand how upsetting and uncomfortable this experience must have been, especially being sick for multiple days afterward. I would greatly appreciate the opportunity to speak with you directly to gather a few more details about your visit so we can properly investigate this with our culinary team. Please feel free to contact me directly... read more
Business response:
Thank you for taking the time to leave us feedback. I’m sorry to see that your experience with us did not fully meet expectations. We always strive to provide exceptional food, service, and hospitality, so it’s disappointing to know we missed the mark during your visit. Your feedback is truly appreciated, as it helps us identify areas where we can improve. I would welcome the opportunity to learn more about your experience and see how we can make things right. Please feel free to reach out to me directly at kelsey.bryant@j... read more
I have been to Joey’s many times and loved it every time, but this experience was enough to make me question if I will go back. The waitress had a group next to us and kept serving them and not paying any attention to us. We had to ask someone else walking by for water and for our waitress because we were ready to order. She never came to ask how our food was or even to clean our table. Again, someone else had to do it. We asked for a dessert and it took a super long time to come. I get that you have waitresses that ma... read more
Business response:
Hey Lucie, Thank you for taking the time to share such detailed feedback with us. I’m truly sorry to hear about your recent experience, especially as someone who has consistently enjoyed dining with us in the past. It’s very disappointing to hear that you felt overlooked throughout your visit and had to rely on other team members for basic elements of service like water, clearing plates, and even placing your order. Regardless of how busy the restaurant may be or a team member’s level of experience, you should never feel i... read more
Business response:
Hi Chris, Thank you for visiting JOEY and taking the time to leave your review. We would love to discuss your experience further in order to provide a better experience for your next visit and see where we can improve our service standards. If you could email me at kelsey.bryant@joeyrestaurants.com, we'd greatly appreciate your feedback. We look forward to hearing from you soon, Kelsey Bryant Guest Service Manager JOEY Burrard
Our server was torn between our table and a large group. The large group was too much for the one server and our experience suffered the consequences. They lost out on our dessert order and what would have been a 5 star review.
Business response:
Thank you for taking the time to share your feedback. We’re sorry to hear the noise level during your visit made for an unpleasant experience, and we understand how that can take away from an otherwise enjoyable meal. We appreciate you bringing this to our attention, as guest comfort is very important to us. That said, we’re so pleased to hear our team made a strong impression with their exceptional service. We’re also thrilled you enjoyed the side salad so much — we love that it stood out as a highlight of your meal — along... read more
I booked a table for 3 to celebrate my husband's birthday. I made a note saying that I would like to have a quiet place, and the occasion is for birthday. Once we arrived, we had to wait for 15 mins, which I can never understand why book a table at a certain time if we had to wait anyways. The hostess took us to the table where it's right beside the walkway to the kitchen, and I would say that is definitely not a quiet place I requested. We then asked our server if we could move the table to another place where it's a bit m... read more
Business response:
Hey Anny, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your husband’s birthday celebration did not feel special or meet the standards you expected from us. We understand how disappointing it is to make a reservation in advance, note both a birthday and a request for a quieter table, and then feel those details were overlooked. Waiting past your reservation time, being initially seated in an area that did not reflect your request, and the missed birthday acknowledgment are ... read more
Business response:
Hi Cj, Thank you for visiting JOEY and taking the time to leave your review. We would love to discuss your experience further in order to provide a better experience for your next visit and see where we can improve our service standards. If you could email me at kelsey.bryant@joeyrestaurants.com, we'd greatly appreciate your feedback. We look forward to hearing from you soon, Kelsey Bryant Guest Service Manager JOEY Burrard
Nice touch to be offered a glass of wine while waiting for our reserved table. Not sure why we were give seats in the noisy lounge. We made a reservation a week in advance and we are clearly seniors. It was hard to carry on a conversation. I passed through the quieter dining area and there were many tables available. We were, however, given a comfortable booth. I had to ask for the menu to see the dessert options and then we waited and waited for our order to be taken. We finally asked for the bill and left without dessert.... read more
Business response:
Hi Eva, Thank you for taking the time to share your feedback. We appreciate your kind words about being offered a glass of wine while waiting and the comfort of your booth. At the same time, we sincerely apologize for the challenges you experienced with seating, delays in receiving the menu and placing your order, and not being able to enjoy dessert. This is not the seamless experience we aim to provide for our guests. We take feedback like yours very seriously, as it helps us identify opportunities to improve both the guest... read more
Frequently asked questions about JOEY Burrard
How is JOEY Burrard rated?
JOEY Burrard has a 4.7 star rating with 14,147 reviews.
When is JOEY Burrard open?
JOEY Burrard is closed now. It will open at 11:00 a.m.