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JOEY Burrard
- Restaurants
- Vancouver, BC
About this business
Location details
820 Burrard St, Vancouver, Vancouver, BC, V6Z 1X9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 1:00 a.m. | |
| Tue | 11:00 a.m. to 1:00 a.m. | |
| Wed | 11:00 a.m. to 1:00 a.m. | |
| Thu | 11:00 a.m. to 1:00 a.m. | |
| Fri | 11:00 a.m. to 2:00 a.m. | |
| Sat | 11:00 a.m. to 2:00 a.m. | |
| Sun | 11:00 a.m. to 1:00 a.m. |
The music was very loud and hard to hear conversation at our table
Business response:
We take your feedback seriously. The music volume will be addressed. Thank you for reaching out.
It might have been because I went to eat on a busy day, but it was too difficult to get the waitress’s attention, and I lost my appetite when I saw what looked like a server assistant carrying 4-5 clean drink glasses by the rims with all fingers to the bar..
Food was amazing!!! Everything tasted great. Service was horrible. Very, very slow. Walked by many times and ignored. Knew it was a birthday and did nothing. Waited for the bill for 15+ minutes. Tipping starts at 18%. Forced to overtip when not earned. UPDATE Reached out to the manager as she request requested. NO reply.
Business response:
Hi Geri-Lynne, I have reached out to you via email and look forward to hearing back from you! Madelyn Weilmeier - Guest Service Manager
Starter was delicious (prawn wraps) I ordered steak frites fir main which was also good but my wife chose ravioli with steak. Her steak was quite tough. Unfortunately both the mains were delivered to the table while we were still eating our starter After our main we sat for about 30-35 mins finishing our wine and no one approached to ask if we wished a sweet and we had to go to the desk to pay the bill as staff came no where near us. I had visited here about 10 years ago but very disappointed this time
It was incredibly loud and we had to share our table with another couple. Food and drinks were okay, certainly not worth what they charge
Our server was named Alicia or something like that and she honestly wasn’t very helpful or nice. I was there with my friends for my birthday which I had noted in the reservation and she didn’t even ask or do anything special. And I’ve been to this location before with friends for their birthdays so I know how it’s supposed to be and usually the service is great but this time just wasn’t.
Business response:
Thank you for sharing your feedback, and I’m truly sorry that your birthday experience didn’t meet expectations. We always strive to make special occasions memorable, and I regret that we missed the mark this time. Your experience is not reflective of the level of service we aim to provide. I’ll be sure to share your comments with our team to ensure we do better moving forward. We’d love the opportunity to make it up to you in the future. Roshni Verma OFFICE MANAGER - JOEY BURRARD
Overall, mid. Nothing special on the menu. Disappointed with the beverage menu being largely not Canadian/BC, given all the local options.
Frequently asked questions about JOEY Burrard
How is JOEY Burrard rated?
JOEY Burrard has a 4.7 star rating with 14,147 reviews.
When is JOEY Burrard open?
JOEY Burrard is open now. It will close tomorrow at 1:00 a.m.