This profile has been claimed by the business owner or representative.
JOEY Burrard
- Restaurants
- Vancouver, BC
About this business
Location details
820 Burrard St, Vancouver, Vancouver, BC, V6Z 1X9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 1:00 a.m. | |
| Tue | 11:00 a.m. to 1:00 a.m. | |
| Wed | 11:00 a.m. to 1:00 a.m. | |
| Thu | 11:00 a.m. to 1:00 a.m. | |
| Fri | 11:00 a.m. to 2:00 a.m. | |
| Sat | 11:00 a.m. to 2:00 a.m. | |
| Sun | 11:00 a.m. to 1:00 a.m. |
This restaurant has a very different feel to the one in bentel one on burrard. This location is definitely more date night and that worked better for us. I found the welcome staff less friendly at this location however our server however was great. The food was fantastic as always but the dessert menu isn't that great
It was good environment got my table right at the reservation time.
Nice touch to be offered a glass of wine while waiting for our reserved table. Not sure why we were give seats in the noisy lounge. We made a reservation a week in advance and we are clearly seniors. It was hard to carry on a conversation. I passed through the quieter dining area and there were many tables available. We were, however, given a comfortable booth. I had to ask for the menu to see the dessert options and then we waited and waited for our order to be taken. We finally asked for the bill and left without dessert. ... read more
Business response:
Hi Eva, Thank you for taking the time to share your feedback. We appreciate your kind words about being offered a glass of wine while waiting and the comfort of your booth. At the same time, we sincerely apologize for the challenges you experienced with seating, delays in receiving the menu and placing your order, and not being able to enjoy dessert. This is not the seamless experience we aim to provide for our guests. We take feedback like yours very seriously, as it helps us identify opportunities to improve both the guest... read more
Canada vs USA Watch Party Experience I had a reservation for the Canada vs USA hockey gold medal watch party on 02/22/2026 and arrived before the game started. I was checked in and then seated in a completely separate area with just two other people, while the main room was clearly where the atmosphere was. I was told there was “absolutely no space,” despite having a reservation for the event. To make matters worse, the broadcast in this secluded room was nearly a minute behind the main room. Every cheer or reaction from the... read more
Business response:
Hi Probuddho, Thank you for taking the time to share such detailed feedback about your experience during the Canada vs. USA watch party. I’m really sorry to hear that the start of your visit felt confusing and isolating, especially for an event that should have been centered around the energy of the game. Being seated in a separate space with a delayed broadcast would definitely take away from the watch party experience, and the lack of communication and initial service you described is not the level of hospitality we aim to... read more
Food was good, except for the Mini Steak French Dip appy, as it was not what expected and not very good at all. The little bit of steak pieces were tough and not edible and the au jus was gelatinous.....would not recommend! The Baja Fish tacos were great! I would recommend them!
Business response:
Hi Debbie, Thank you for sharing your feedback. I’m glad to hear you enjoyed the Baja Fish Tacos! I’m very sorry that the Mini Steak French Dip didn’t meet your expectations — your comments about the steak and au jus are important, and we’ll review them with our culinary team to ensure improvements. If you’re open to it, I’d love the opportunity to connect via email to see how I can make your next visit a more enjoyable experience. You can reach me directly at kelsey.bryant@joeyrestaurantscom . Warm regards, Kelsey Bryant Gu... read more
Server seemed distracted and not fully knowledgeable on the menu. One dish was not up to temperature. The other dish had more bread and fixings than meat.
Business response:
Hi Garrett, Thank you for sharing your feedback. I’m sorry to hear that your experience didn’t meet your expectations. Having a server who seemed distracted, along with issues with the temperature and portions of your dishes, is certainly not the standard we aim to provide. We take your comments seriously and will review them with our team to ensure we improve both service and consistency in our dishes. If you’re open to it, I’d love the opportunity to connect directly and personally look after your next visit. You can reach... read more
Terrible service; we waited 15 minutes for the server to come over to bring water and take our order for drinks. The server never came back to refill our water or any additional drink orders. The only time we saw her was after we finished our meal, and we still had to wait 20 minutes for our bill. We watched her immediately serve her other tables while we were still waiting for service. The service was extremely sloppy. Food was decent but service was terrible. Never returning to Joeys again. That service left the worst tast... read more
It was an unfortunate visit this New Years eve, I was running late and called ahead to notify the staff, the staff answered and confirmed that it was ok. When I arrived I was rudely told that I did not call, and that my table was given away, because they assumed I was not coming. I was not notified and I had arrived less then 10 minutes after my reservation time and well within the time I stated on the call. I was told to wait about 10 minutes until they got another table, and was not offered the complementary bubbly as all ... read more
Food was ok. Hosts great. Server??? It wasn’t even that busy. We had to wait a long time to keep having our beverages refilled.
Frequently asked questions about JOEY Burrard
How is JOEY Burrard rated?
JOEY Burrard has a 4.7 star rating with 12,078 reviews.
When is JOEY Burrard open?
JOEY Burrard is closed now. It will open at 11:00 a.m.