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Kay Builders, Inc.
- Construction
- Allentown, PA
About this business
Location details
5930 Hamilton Blvd, Suite 10, Allentown, PA, 18106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:30 p.m. | |
| Tue | 9:00 a.m. to 4:30 p.m. | |
| Wed | 9:00 a.m. to 4:30 p.m. | |
| Thu | 9:00 a.m. to 4:30 p.m. | |
| Fri | 9:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Kudos to Joe L**** Quakertown Pennsylvania! Joe assisted us long distance towards a home purchase! He answered every question honestly and professionally. Although my husband and I decided not to purchase at this time due to personal issues, We hope to purchase in the near future. Thank you Joe L**** for attending to our billions of questions!
PLEASE DO NOT BUY HOMES WITH KAY AT ALL, WORST COMPANY WHEN COMES TO SERVICES AFTER CLOSING. We built our house from KAY in 2021 ( not to forget it was ready after 4 months of promised date) when closing in December we did a pre-walk through the house and there was a list of multiple items that were not completed. Kay stated to close the house with having those items as pending at the moment and promised that they will be completed asap and by believing this builder we closed our house on Dec 2021. Now it's July 28th and not... read more
Think Twice Before Purchasing a Home from Kay Builders We purchased a home from Kay Builders in March of 2020 and 15 months later it has still been an absolute dreadful experience dealing with this company. We still have outstanding items that need to be completed from our settlement walkthrough in March of 2020. I will say that for the most part, everyone we have dealt with has been friendly to deal with but unfortunately the service support has been horrible. Purchasing a home is a life-changing event for many people and t... read more
Business response:
Kay Builders continued to be responsive to customers all during the global Covid-19 Pandemic and mandated shut down from sending Technicians into occupied homes. Despite if the customer fails to understand significant delays were experienced because of the shut down does not mean it is not true. Three months of scheduled appointments had to be cancelled while continuing to respond to new calls. Soon as things began to open up Kay Builders began the task of rescheduling those cancelled and putting on schedule new calls coming... read more
Buyer beware . Once the contract is signed- all customer services you were told about come to an end. They change the rules along the way. They stop communicating, and when they do it's done in a punitive and threatening way. It's a shame. Pay a little more and go with another company- it will be worth it in the end.
The response to my complaint from Kay builders pertaining to fields at Indian creek are totally false. They never returned to plant our back yard which was never done since we moved here. Instead they reseeded our front yard which turned hard as rock. Yes, other warranty issues are being handled but we were never given a back yard. It’s nothing but weeds. They ignore my complaints about it. The weeds are so high next door that there are now snakes. Is that what low maintenance means? The HOA has approved our landscaping whic... read more
Business response:
Customers claims are completely un-justified. Kay Builders seeded the lawn as part of the new home. After that maintenance is required, consisting of water, fertilizers and periodic apply over-seeding in order for the lawn to flourish and become established. Kay Builders does not perform lawn maintenance services. Under the QBW Warranty, copy of which was provided to the customer before purchase, lawn and landscape of all types are excluded from coverage, and is specifically pointed out in the contract to purchase the hom... read more
Empty promises. Once you purchase, they don’t fulfill their end of the deal. Built at Indian Creek more than a year ago, yet no back yard. They promise me “next week” every week, yet fail to come through. They don’t care how much you complain, you are at their command with no recourse. I am now looking to contact an attorney. Don’t know where else to turn.
Business response:
Kay Builders works day in and day out to responding to customer warranty requests after settlement. We have replied to this customer’s requests each and every time. Every home comes with a Warranty program backed by Quality Builders Warranty. (QBW) As part of the contract to purchase a new home the customer is informed of the Warranty and agreed that the standards outlined in the warranty will be the governing factor. The customer also agreed to follow the procedures outlined in the warranty for adjustments of disputes to QB... read more
I believe Kay took us for a ride, and we lost our $10,000 deposit because of it. We bought a model home which was supposed to be ready for moving in on a certain date. There were some things that were supposed to be done by that time but they were not done the house was not ready, including a pallet nailed over the back door so you couldn’t exit the house in case of emergency. They were supposed to patch and repair all nail holes, and repaint some walls. We had transferred all necessary monies to consummate the deal but deci... read more
Frequently asked questions about Kay Builders, Inc.
How is Kay Builders, Inc. rated?
Kay Builders, Inc. has a 3 star rating with 24 reviews.
When is Kay Builders, Inc. open?
Kay Builders, Inc. is open now. It will close at 4:30 p.m.