This profile has been claimed by the business owner or representative.
La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
It would have been appreciated if the hotel provided a couple of complimentary water bottles, There was a serious internet issue during my stay. I checked into the hotel around 3:30 PM, but there was no internet connection until 7:30 PM. Despite multiple complaints, the staff was unable to resolve the issue, claiming it was the responsibility of another company, which they had difficulty contacting. Additionally, during my three-night stay, the bed sheets were not changed, the room was not cleaned, and no fresh towels were p... read more
Business response:
Thank you for the opportunity to respond to your concerns. While we thank you for your kind words regarding our staff, we are dismayed that we fell short of your expectations. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do and assure you that our staff will have a chance to read your feedback. We hope you come back to stay with us in the future. Respectfully, LQ Customer Ca... read more
Fair
Disappointing
We didn’t even stay Smells Bad Bed wasn’t clean It was people hanging outside the hotel drinking and smoking This property was a pure mess!!! It smells really bad and we left did not stay
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future.
Hotel viejo y sucio Un hotel sucio y descuidado. Ubicación
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future.
El hotel es viejo y caro Estaba en remodelación y fui muy incómodo entrar, aparte que no dan descuento por estacionamiento, el hotel es viejo La atención brindada en el check in
Business response:
Thank you for your comments. What you experienced during your stay are were the final stages of our renovation. We apologize for any inconvenience this may have caused.
Bad Scariest hotel I've ever stayed in. Checked out after first night. I was literally in fear for my life. Absolutely nothing
Business response:
Thank you for taking the time to review our hotel. We apologize for any inconvenience, what you experienced is one of many stages of our renovation.
Building was in severe disrepair. Very sketchy, especially in the parking area below. Must have very thin walls. Heard neighbors and noise from the hallway. It was close to the capital
Business response:
Thank you for your comments. Your opinion and satisfaction is very important to us and I am very sorry we were unable to meet your expectations. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you again soon. Respectfully, LQ Customer Care
Bad I understand this is an old hotel but it needs to be revamped/updated.
Business response:
Thank you for sharing your feedback about this recent stay at our property. We are very sorry you were unhappy with our hotel and will keep your comments in mind while we continue to hard to work to improve the guest experience. We hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements. Sincerely, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,131 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.