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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Will not be recommending to anyone. It was not clean at all. I was not comfortable to even lay my head whatsoever Staff was great
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
Bad
Poor
Should be closed while they renovate. Dirty. I would not let a friend or myself stay there again. It's really dirty outside and along the way to your room. The elevator that was working is filthy. I'm sure I was bitten by bedbugs. For the location to be this great the hotel is old and going through construction but the facility needs a good power washing. I didn't want to touch anything. One elevator was broke. Just dirty all around. The breakfast was a do it yourself cold cereal, packaged oatmeal, cold breakfast sandwich yo... read more
Business response:
Thank you for your comments. What you experienced during your stay are were the final stages of our renovation. We apologize for any inconvenience this may have caused. Hopefully, you'll visit us again when all our new offerings are ready. We can't wait to show them off! Sincerely, LQ Customer Care
Poor Dirty rooms. Old and out of date. Didn’t have any basic amenities. Very old facility. Close to attraction. Nice staff
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care
In general, it was not a bad experience for one night. I will come back for a second thought. I saw a cockroach in the bathroom. It's the only thing that bothered me about the cleanliness, but very disgusting. The breakfast was not very tasty but I guess it's typical in America. Very good location. The hotel is quiet and comfy. I appreciated it. Staff very kind and ready to help.
Business response:
Thank you for your review. Our location is definitely one of the things we are proud. Please note that your concerns have been passed on to our management team. We are doing everything we can to improve our property. We very much appreciated your business and thank you for staying with us. See you again soon! Sincerely, LQ Customer Care
Very Poor Hotel caríssimo, fui muito mal atendido pela recepcionista no check-in, o café da manha fraquissimo, pelo valor do hotel, o quarto tinha cheiro de carpete molhado, o banheiro e a cama estavam bem limpo, mas o cheiro do carpete não estava bom. Localização muito boa, perto do centro mas longe da muvuca.
Business response:
Thank you for your review. Our location is definitely one of the things we are proud. Please note that your concerns have been passed on to our management team. We are doing everything we can to improve our property. We very much appreciated your business and thank you for staying with us. See you again soon! Sincerely, LQ Customer Care
Fair Very dated. Everything worked. Breakfast was okay.
Business response:
We appreciate your positive feedback about our hotel. As you know we take pride in catering to our guests' needs the best way possible and we look forward to your return stay. Sincerely, LQ Customer Care
Avoid this place at all costs. Terrible service. See above The place was filthy. The staff was rude. No one seems to know what they’re talking about. One staff member shouted something obscure then walked away without explanation. It’s so disgusting and disorganized. This was the worse stay I have ever had in my entire life. I hope to never have to deal with this chain again. Burning the place down and starting over would have more appeal at this point.
Business response:
Thank you for your direct and genuine comments. Rest assured, we will be looking into the comments you have made about your experience with our front desk staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your feedback is taken seriously and we are taking steps to make the guest experience even better. Respectfully, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,131 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.