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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing
I paid online, I had mistakenly booked for the following day. I paid cash & was charged anyway. I paid online but found the I had mistakenly booked for the following day. I paid cash and checked out the next morning. Much to my dismay my reservation that I had booked online was charged for the following night's stay when I was at home in my warm comfy bed and not in Austin. I haven't been able to get this matter resolved, and I am deeply disappointed. I paid online but found the I had mistakenly booked for the following day.... read more
Business response:
We do not take cash payments
Disappointing The rooms looked like they were never hovered. Beds were hard, pillows were terrible. Breakfast was poor Good location near the capital building
Business response:
Thank you for your review. We will share your compliments with our front desk team. We are sorry to learn of the difficulties you experienced and your comments have been passed on to our management team. Rest assured we will do everything we can to improve. We very much appreciate your business and thank you for staying with us. Looking forward to your next stay. Sincerely, LQ Customer Care
Bad
Fair No microwave or fridge. Ice machine broken. Old elevator. DIet Coke machine, free breakfast
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care
Not very welcoming. It was under construction. In room trash found on floor, faucet from shower broken water dripping all the time, no hot water took COLD showers, mattress had black stains noticed it since fitted sheet did not fit correctly, and no refrigerator available
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care
It was fine. Would not stay again. Bugs in the room, overall dirty feeling, huge flashing light outside bedroom window, scary creaky elevator. Location was good and staff was friendly/helpful.
Business response:
Thank you for your review. We will share your compliments with our front desk team. We are sorry to learn of the difficulties you experienced and your comments have been passed on to our management team. Rest assured we will do everything we can to improve. We very much appreciate your business and thank you for staying with us. Looking forward to your next stay. Sincerely, LQ Customer Care
Bad I wish I could give zero stars. My recent stay at this hotel was an absolute nightmare. The room itself was in appalling condition—mould covered the ceiling, and the entire room reeked of it. Dust was thickly settled on surfaces, including inside the HVAC unit, which was both alarming and uncomfortable. To make matters worse, we found multiple cockroaches in the room. The towels were visibly dirty, and, horrifyingly, the bedsheets had what appeared to be dried blood stains. As if the condition of the room wasn’t enough, ... read more
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care
Dreadful
Business response:
Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,133 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open at 12:00 p.m.