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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Cucarachas!!! Había cucarachas y olía feo la habitación Ubicación
Business response:
At La Quinta, we work very hard to make sure all our guests have a comfortable stay. We take a proactive approach by internally inspecting each room and having external pest control companies provide treatments. We apologize that during your stay you had an unpleasant experience and hope you will consider staying at La Quinta in the future. Sincerely, LQ Customer Care
It was close to where I had to be but the room was very underwhelming. There was a weird scent in the room. There was paint splattered everywhere in the floor, the bathroom, even on some furniture. The staff was great.
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
Disappointing Immerhin: zwei von vier Eisautomaten waren intakt. Einer von zwei Fahrstühlen,zwei von fünf Beleuchtungen im Zimmer. Der Fön funftioniert nicht und alle Armaturen waren verkalkt. Über der Dusche kam der Putz von der Decke.Der Fitnessraum ist wegen Renovierung geschlossen und wird es bestimmt laaange sein.Wer den dreckigen Boden im Zimmer und den völlig verdreckten Fahrstuhl ignorieren kann,kann von hier aus Austin zu Fuß bestens erkunden. Da alle Hotels in der Lage wirklich horrende Preise nehmen, kann es hier ... read more
Business response:
We read you review and let me say how sorry we are that we did not live up to your expectations. We try to make every guest experience unique and enjoyable. We do appreciate the review as it helps us to provide a better guest experience going forward. Once again please accept our apologies, we hope you will return again and have a better experience. Respectfully, LQ Customer Care
Not really up to La Quinta Standards The smell of the room Big Room, close to my destination
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care
Disappointing
Bad
Very Poor El hotel es muy viejo y con instaurar en mal cuidado, le hace falta mantenimiento. El elevador es viejisimo, los cuartos con alfombra sucios y vieja, él baño muy descuidado. Nada que vercon otros hoteles de la misma cadena, y costo bastante caro para lo que es. Lo único bueno del hotel es la ubicación
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. Each concern will be addressed, in an attempt to correct and improve our hotel. We look forward to welcoming you back soon! Respectfully, LQ Customer Care
Bad
First and last time at this location The building itself was not so great. We had roaches in our room. There's no microwave nor refrigerator in our room. The bathroom doors don't lock. There was a door to open that led to the room next door, which we blocked with furniture. The elevator doors got stuck open. The complimentary breakfast was practically gone by the time we arrived at 8. The water in the shower did not get hot. The staff was great.
Business response:
Thank you for your comments regarding your recent stay with us. We regret you experienced any problems while visiting our hotel. Your concerns have been discussed with the team, in an effort to improve our operations. We hope you return in the future and allow us to exceed your expectations. Respectfully, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,133 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open at 12:00 p.m.