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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Customer service was really rude Didn’t get to stay at property. Nothing. Didn’t get to stay
Could have been better
Business response:
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience. Sincerely, LQ Customer Care
Diese Unterkunft kann ich nicht empfehlen Dreck, Unterkunft ist renovierungsbedürftig Lage
Business response:
Thank you for your comments. What you experienced during your stay are were the final stages of our renovation. We apologize for any inconvenience this may have caused. Hopefully, you'll visit us again when all our new offerings are ready. We can't wait to show them off! Sincerely, LQ Customer Care
HORRIBLE Experience ! I NEVER understood people who have customer service jobs and can’t seem to use there skills when they’re needed! I had a horrible altercation with the front desk ladie named MS.B she was such a horrible experience and face to the hotel! After a long 4 hour drive to AUSTIN she greeted me with a horrible demeanor and not even bother to fix her mistakes , I asked for a supervisor on site and she refused to call her due to her EGO ! If I had just spoke to the supervisor on site who could of answered questio... read more
Business response:
We are sorry to hear that your stay was not as satisfactory as we had hoped it would be. The hotel manager will be discussing your experience with the staff to ensure we are delivering the quality of service our guests deserve. Thank you very much for bringing your concerns to our attention and hope to see you soon. Respectfully, LQ Customer Care
Fair
Fair Too expensive for 1 night Too hot
Business response:
Thank you for your review. This is definitely not the kind of experience we want our guests to have. We are so sorry about the issues you encountered as our pricing is in line with similar properties in this area. While an apology will regrettably not alter the outcome of your experience on this occasion, We do extend it with all sincerity. It appears we failed to meet expectation and we hope that you will consider giving us another opportunity. Sincerely, LQ Customer Care
Very Poor You had to pay $34 for parking on top of paying for the room. The breakfast was only a crappy sausage biscuit. Will never stay at this La Quinta ever again.
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. Each concern will be addressed, in an attempt to correct and improve our hotel. Respectfully, LQ Customer Care
It was average at best There was no microwave, and no refrigerator in the room. Many of the lights/outlets didn’t work. Breakfast was fine. Location was easy to find and close to where I need it to be.
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care
Worst experience ever. Do not book. Photos are false advertisement the property is misleading on the photos on booking.com, loud construction that has apparently been ongoing since 2022. Rooms were dirty, there was no water in the pool area Nothing, the property is misleading on the photos on booking.com, loud construction that has apparently been ongoing since 2022
Business response:
Thank you for sharing your feedback about this recent stay at our property. We are very sorry you were unhappy with our hotel and will keep your comments in mind while we continue to hard to work to improve the guest experience. We hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements. Sincerely, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,143 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.