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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Wouldn’t recommend this spot to anyone The room was dirty and smelled like mildew. There was no refrigerator or microwave, the towels looked to be off white and dingy! Not a place that I’d stay at again! I was also looking forward to a nice swim, however the pool was closed and looked TERRIBLE! I didn’t eat breakfast, the way that the hotel looked and smelled made me not trust any type of food being made there.
Business response:
Thank you for your candid feedback. We are very sorry to hear that your stay at the hotel was not satisfactory. Please note that this information has been passed on to our management staff to ensure improvements are made. We appreciated your business. Thank you for staying with us. Respectfully, LQ Customer Care
Poor
Mala experiencia Aparecían cucarachas en el cuarto por la noche
Business response:
At La Quinta, we work very hard to make sure all our guests have a comfortable stay. We take a proactive approach by internally inspecting each room and having external pest control companies provide treatments. We apologize that during your stay you had an unpleasant experience and hope you will consider staying at La Quinta in the future. Sincerely, LQ Customer Care
Downtown Austin was great but I would never stay at this hotel again in my life even it was free. The hotel room had roaches that we filed a complaint towards and were promised a day refund and its been about a month and still no refund. The garage stairwell reeked of urine and feces. Overall a terrible experience that I'm glad I only came with the guys and not my wife and kids. The only thing we like was the location of the hotel.
Business response:
Thank you for your candid feedback. We are very sorry to hear that your stay at the hotel was not satisfactory. Please note that this information has been passed on to our management staff to ensure improvements are made. We appreciated your business. Thank you for staying with us. Respectfully, LQ Customer Care
Very Poor Limpieza, Seguridad, Mantenimiento Ubicacion
Business response:
Thank you for your feedback regarding your recent stay with us. We apologize for your concerns mentioned and are disappointed that our hotel did not exceed your expectations. Steps will be taken to correct those problems. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a true La Quinta experience. Respectfully, LQ Customer Care
Reserva cancelada sin previo aviso cancelaron mi reservacion al llegar al hotel porque la habian vendido a alguien mas. ubicacion
Business response:
We are truly sorry to read about your experience at our hotel and that we could not accommodate your room reservations upon arrival. Unfortunately, no room type is ever guaranteed with any hotel. We do our absolute best to accommodate our wonderful guests but it is not always possible to meet 100% of everyone's requests. We offer our sincere apologies regarding the inconvenience you experienced and would appreciate the opportunity to serve you again. Sincerely, LQ Customer Care
Bad This place is not what the pictures look like
Business response:
Thank you for your comments. What you experienced during your stay are were the final stages of our renovation. We apologize for any inconvenience this may have caused. Hopefully, you'll visit us again when all our new offerings are ready. We can't wait to show them off! Sincerely, LQ Customer Care
Very bad decision to book on this property! The place overall, it was not what I was expecting based on the pictures and description on the La Quinta website! The hotel is very old and outdated and the website pictures don’t shows the hotel reality, hotel was dirty, there was no pool available and it’s something showing on the hotel website as available, the air conditioning is very loud and old which disturbs you from really having a good night sleep or to rest nicely, and there was constructions onsite causing loud noise v... read more
Business response:
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to read your review as we never want our guests to have such an experience. We hope that you will return and give us an opportunity to exceed your expectations. Respectfully, LQ Customer Care
Buena ubicación. Limpieza pobre. La limpieza de la habitación no fue la mejor. Excelente ubicación.
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,143 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.