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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor
If you just need somewhere to be this would be it The rooms where not as they stated as you will see in the pictures. And the pool as you see has been out of order for awhile and that was not stated at all, even when asked. I was advised housekeeping would come every 3 days they NEVER came. The front desk staff.
Business response:
Thank you for taking the time to express your concerns regarding the recent stay at our location. We are very sorry that you had such a negative experience, your opinion and satisfaction are very important to us. Rest assured that your comments are taken to heart and we will do everything we can to improve. Sincerely, LQ Customer Care
Worst stay ever Roaches every where. I slept with lights on and kept waking up worried they would get on me carpet was grimes with huge stains, so couldn't walk on it barefoot. Bathroom looked like it had mold. Location was okay for my needs
Business response:
Thank you for taking the time to express your concerns regarding the experience that you encountered during a recent stay at our location. We are very sorry that you had such a negative experience while staying with us. This is definitely not the standard for our guests and please rest assured that we are doing everything we can to ensure this remains an isolated incident. Sincerely, LQ Customer Care
Fair
Dissatisfied and never will I book here again. The property was dirty and the the beds were stained and the shower was dirty with filt. I notice a lot of homeless people were around the building and even drunks. My children were not happy with this place and the pictures that you have online DO NOT look the same. The swimming pool was broken and green I overall was dissatisfied and will never book here again. I also called the front desk to discuss the fact that I didn’t have a microwave nor a fridge. The staff were nice .
Business response:
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to read your review as we never want our guests to have such an experience.
Got covered in bedbug bites My bed had bedbugs, I tried to complain via email/booking.com messenger but kept getting ignored. The location was good!
Business response:
"COMFIRMED CASE: At La Quinta, we work very hard to make sure all our guests have a comfortable stay and we back it up with a 100% satisfaction guarantee. Unfortunately, no hotel is immune from the recent bedbug epidemic that’s sweeping the country. We take a proactive approach by internally inspecting each room and having external pest control companies provide treatments. We apologize that during your stay you had an unpleasant experience
Disappointing
Good location. Should have been told that the pool wasn’t working and we would have cancelled and booked somewhere else Pool “under maintenance”, the only reason we booked this hotel was for the pool. Saw no one working on it and it looked like it hadn’t been used for a while No fire alarm in room People staying at the hotel who were obviously under the influence of drugs The location was good!
Business response:
Your feedback is absolutely critical to our success. Allow us to apologize for the mishaps that had occurred during your visit. Our Management Team is looking into these matters to ensure that all of our guests continue to have memorable experiences when staying with us. Our guests feedback allows us to continue improving what we do best, taking care of our guests.
Will not be coming back That the pool was dirty the bathtub was also dirty and they didn’t have enough food for breakfast The Location
Business response:
Thank you for your comments regarding your recent stay with us. We regret you experienced any problems while visiting our hotel. Your concerns have been discussed with the team, in an effort to improve our operations.
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,143 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.