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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I was horrified to have my students stay at this hotel and it will not happen again. The stairwells smelled of urine; the elevators did not work; the entire facility was dingy, dirty, and unkempt. Mr. John, the man in charge of the desk, was fantastic. He deserves a raise. Frankly, the whole facility needs to be demolished and start over. It was close to the Bob Bullock History Center which is where we needed to be but the rooms were dirty and needed repairs; breakfast was unremarkable.
Business response:
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apology. We encourage you to please reach out to us in regards to your stay. Sincerely, LQ Customer Care
Disappointed. The elevators didn´t work, the room was dirty, smelly and even the curtains where all ripped off. So disappointed, because i travel with childrens.
Business response:
We are very sorry that you had a bad experience during your recent stay. The elevators had to be turned off for safety reasons when potential problems were detected so we could work on them. We understand such issues did not leave you with favorable impressions of the hotel. We apologize for any inconvenience it might have caused and thank you for staying with us. Hope to have you as a guest again for a very different experience. Respectfully, LQ Customer Care
Bad
Bad
location is great but the definitely needs to be cleaned everything very dirty has roaches needs to be completely remodeled
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care
Worst hotel I ever stayed in. Facility in disrepair. Mold smell. Left after one night when I killed a cockroach the size of a quarter. The people were friendly.
Business response:
Thank you for your feedback regarding your recent stay with us. We apologize for your concerns mentioned and are disappointed that our hotel did not exceed your expectations. Steps will be taken to correct those problems. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a true La Quinta experience. Respectfully, LQ Customer Care
Be careful! Total misrepresentation of what the online pictures showed. Have stayed at Wyndham properties before so I booked here. This facility is dirty, old, run down and an embarrassment to the Wyndham name… so much so that we checked out early because the bathroom facilities were disgusting. Also, the cost to park our car, valet only, was $50 a night! Total disappointment. Will think twice before ever staying at another Wyndham property. Front desk attendant was very pleasant
Business response:
Your feedback is absolutely critical to our success. Allow us to apologize for the mishaps that had occurred during your visit. Our Management Team is looking into these matters to ensure that all of our guests continue to have memorable experiences when staying with us. Our guests feedback allows us to continue improving what we do best, taking care of our guests. Come back and see us again soon! Respectfully, LQ Customer Care
Bad
Do not stay here! The outside was in much disrepair, windows filthy, curtains were falling apart. Reminded me of haunted mansion in movie. First room and second rooms were smelly, gnats flying around, carpets were filthy, black stuff in commode not to mention the smell. My wife and I had to leave in fear of our health. The health department needs to shut this place down. Nothing
Business response:
Thank you for the opportunity to respond to your concerns. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do. Rest assured we will do everything we can to make the necessary improvements. We look forward to seeing you again soon. Sincerely, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,143 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.