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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
It wasn’t a pleasant experience staying at this hotel. Had to change rooms 2 times. The bathtubs were dirty, the sheets, the floor, had to change rooms 2 times. The beds were pretty comfy
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care
Avoid avoid avoid Grubby Hole in the wall of room like it was punched at Paid to upgrade to deluxe room what a joke dirty microwave balanced precariously on top of a fridge which had broken shelf and yellow water at base .. hate to think what that was … carpet disgusting place filthy not wheelchair accessible as described so promptly requested to leave .. staff not bothered either way … looked nice on booking.com but more a seedy motel a la planes Trains n Automobiles film .. but not funny at all .. AVOID
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care
Bad
Regret staying here - Property in very bad condition Walking to my room, and seeing the condition of the property I was uncomfortable staying here by myself. The property is trashed. Filthy hall floors, broken and falling apart building. The lock on my door wasnt fully attached to the wall. Luckily, the room and bed was clean and comfortable but still after this experience I will never stay at a la Quinta. I took some photos because I still can’t believe I paid 100$ to stay somewhere so derelict. Refund please. The bed was c... read more
Business response:
Thank you for your comments regarding your recent stay with us. We regret you experienced any problems while visiting our hotel. Your concerns have been discussed with the team, in an effort to improve our operations. We hope you return in the future and allow us to exceed your expectations. Respectfully, LQ Customer Care
mal lo viejo y sucio de las intalaciones la ubicacion
Business response:
Thank you for your feedback regarding your recent stay with us. We apologize for your concerns mentioned and are disappointed that our hotel did not exceed your expectations. Steps will be taken to correct those problems. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a true La Quinta experience. Respectfully, LQ Customer Care
Solo la ubicación vale la oena Es un hotel sucio y desvencijado. La ubicación
Business response:
Thank you for your comments. Your opinion and satisfaction is very important to us and I am very sorry we were unable to meet your expectations. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you again soon. Respectfully, LQ Customer Care
Fair Die Sauberkeit, der nicht funktionierende Aufzug, die nicht funktionierende Eismaschine... die Grabbeltiere im Zimmer Wie schon so viele andere geschrieben haben, das beste ist die Lage!
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care
Bad
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,143 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open at 12:00 p.m.