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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor La habitación y el baño estaban cochinos y no hubo desayuno porque estaba agotado. Todo mal.
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
Travel to Austin for a quick 24 hour trip. The location of the hotel was decent in regards to walkin Typically, I am a very simple person, but this hotel was the bare minimum. Lights were broken in the room blankets and sheets seem to be very damp and wet. Air conditioning filters were not cleaned. Valet parking was extremely expensive. The price for this hotel and valet does not match the quality of the actual stay. The staff was extremely unprofessional at the reception desk. The receptionist was watching Netflix on her ph... read more
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care
Good for the location Outdated hotel! Really need an update, facilities are old and not clean! Very good location! Room was clean and comfortable.
Business response:
Thank you for taking the time to share your comments about your stay! We are very sorry that your experience wasn’t up to your expectations. Our staff works very hard to provide guests with a clean, comfortable room, and top notch service. Your specific concerns have been discussed with our team to help us improve. We hope you return in the future and allow us to exceed your expectations. Sincerely, LQ Customer Care
Would not recommend this hotel to anymore. The hotel in general was very run down. The common facilities had a bad odour, as well as the room. The aircon, fridge (which we unplugged) and plumbing was very noisy. There was a homeless person sleeping at the top of the stairs who abused us when we accidentally woke them up. The hotel decided to water blast right outside our room at 9pm on a Sunday evening. The tap in the bathroom sink was broken. And the reason we booked this accommodation was because of the onsite parking, whi... read more
Business response:
Thank you for your feedback regarding your recent stay with us. We apologize for your concerns mentioned and are disappointed that our hotel did not exceed your expectations. Steps will be taken to correct those problems. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a true La Quinta experience. Respectfully, LQ Customer Care
Bad
Buena localización pero pésima calidad Olía a tabaco, manchas en la moqueta. Las luces del baño no funcionaban. La televisión no funcionaba. La máquina expendedora de hielo no funcionaba. Las camas no estaban hechas al hacer el check in. Localización: a 3 minutos del capitolio
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
Ugh It felt like a homeless encampment That the valet didn’t charge me
Business response:
Thank you for your comments regarding your recent stay with us. We regret you experienced any problems while visiting our hotel. Your concerns have been discussed with the team, in an effort to improve our operations. We hope you return in the future and allow us to exceed your expectations. Respectfully, LQ Customer Care
Poor
Very Poor Property kind of ran down need updating
Business response:
Thank you for your comments. What you experienced during your stay are were the final stages of our renovation. We apologize for any inconvenience this may have caused. Hopefully, you'll visit us again when all our new offerings are ready. We can't wait to show them off! Sincerely, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,143 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open at 12:00 p.m.