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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Not Safe That hotel was horrible and dangerous, I had ppl from other rooms trying to look through my windows while I was staying there, I do believe ppl are living in that hotel and it was not a great experience. Nothing! That hotel was horrible and dangerous, I had ppl from other rooms trying to look through my windows while I was staying there, I do believe ppl are living in that hotel and it was not great experience.
Business response:
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apology. We encourage you to please reach out to us in regards to your stay. Sincerely, LQ Customer Care
Very Poor The service and cleanliness was terrible. First of all, I never got my room done. I stayed for 4 days, asking directly at the front desk to have my room cleaned and it never happened. I ran out of toilet paper and the next day I found one on top of the toilet, without even bothering to take the empty one off and replacing it. Additionally, the toilet was slightly clogged and took a very long time to completely flush every single time. Finally, the swimming pool. I tried going for a swim and found it to be the most ... read more
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. Each concern will be addressed, in an attempt to correct and improve our hotel.
Disappointing We found someone's dirty socks in the corner, there was hair in the bathtub, and the carpet and drawers were rather dirty. We had a feeling that other than bed linen and towel, the rest wasn't cleaned at all. The location is within walking distance to the central part of the city and the beds were comfy.
Business response:
Thank you for your review. Our location is definitely one of the things we are proud. Please note that your concerns have been passed on to our management team. We are doing everything we can to improve our property. We very much appreciated your business and thank you for staying with us. See you again soon! Sincerely, LQ Customer Care
Very Poor
Don’t stay here. You’re better off sleeping in your car. I arrived at 2 am (so they had ample time to ensure the room would be ready) after driving 14 hours and honestly was the most disgusting “hotel” I had ever experienced. In my first room The bed had crusty blood where you lay your head and no pillow cases. The ac had weird powder inside of it blowing in the air. I didn’t even make it to the bathroom before requesting another room. My second room the lights wouldn’t even turn on and smelled crazy. The front desk concierg... read more
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
Bad
Het volstaat als je alleen bed nodig hebt Het is echt oud aan het worden, alles ziet er beschadigd en versleten uit De locatie en eenvoud
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. Each concern will be addressed, in an attempt to correct and improve our hotel. We look forward to welcoming you back soon! Respectfully, LQ Customer Care
Horrible service. First the staff was rude. The rood key didn't work , the remote didn't work had to keep gng back to the front desk for a new one then finally got one will electric tape holding the batteries in place . We paid for parking I was lost to get back to my room when I tried to approach an employee they will hurry n hide. So no I would not b staying there again. I didn't even tried it ..
Business response:
Your feedback is absolutely critical to our success. Allow us to apologize for the mishaps that had occurred during your visit. Our Management Team is looking into these matters to ensure that all of our guests continue to have memorable experiences when staying with us. Our guests feedback allows us to continue improving what we do best, taking care of our guests. Come back and see us again soon! Respectfully, LQ Customer Care
Fair
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,143 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open at 12:00 p.m.