This profile has been claimed by the business owner or representative.
La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Will never return. Pictures online do not reflect current hotel state. Filthy bed. Broken toilet. Filthy floors and walls. Changed rooms amd not much better. Loud other residents. Smelled like Marijuana. No hot water. Location
Very Poor
Bad review Everything bed had black and red bugs on them when I went to desk to let her know she was very rude and disrespectful Nothing
Bof Tout, trop bruyant, musique dans les couloirs, petit déjeuner répétitif et pauvre, il n’y a quasiment rien au petit déjeuner même les gaufres on doit se les faire soit même, personnel froid, dès la fin du petit déjeuner le personnel met tout le monde dehors fini ou pas de manger, les gens cours dans les couloirs, les chiens qui aboient sans arrêt, meuble vieillissant et odeur d’humidité, de chiens, juste horrible, pas de fenêtre qui s’ouvre dans les chambres, un des ascenseurs qui ne marche pas, tout est vieux La proximi... read more
Didn’t enjoy it Everything Nothing
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. Each concern will be addressed, in an attempt to correct and improve our hotel. We look forward to welcoming you back soon! Respectfully, LQ Customer Care
Very Poor
Did not meet our already modest expectations We weren’t expecting it to be the ritz but the cleanliness of this place is appalling. Our room smelt terrible, the communal areas looked like they hadn’t been cleaned in months. In the room the carpet was slightly cleaner but visible dirt and grime on the bathroom floor. There was black mould on one of the pillows and a cockroach in the bathroom at one point. Plaster flaking of the walls, low voltage power sockets. Parking is also $45 a night. The beds were comfortable and the lo... read more
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care
Completely dissatisfying and disgusting. The place was absolutely disgusting. Worst la Quinta that I have ever stayed in. First they don’t tell you that parking is mandatory $45 of valet and that is your only option. Second the building was old and dirty, and falling apart. The rooms have no mini fridge, no hygiene items, and the carpet on the floor felt crunchy as if someone had left sexual fluids on the ground. There was no thick covers or blankets just thin sheets to cover yourself with. The ceilings had mold, the lights ... read more
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
Very run down, but good location Everything else. Breakfast was incredible limited, room was not clean. Location was OK. Has WiFi.
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,143 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.