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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
1 The room was dirty and smelled of cigarettes a lot my head hurt from the smell and the employee did nothing to help us with perfume or something to remove the smell of cigars. Nothing.
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care
Pésimo estado La habitación olía muchísimo a orines de gato, era un olor insoportable y penetrante, las camas no eran cómodas para nada, decidimos irnos, era imposible pasar la noche, preferimos cancelar la reservación e irnos a otro hotel Tiene muy buena ubicación, pero el resto todo mal
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care
Roaches in rooms - avoid. Didn't look/smell/ feel clean - and woke up to a cockroach on the bathroom door frame (and who knows where else). Gap at bottom of door onto carpark, room smelt of fumes. Staff were unbothered by cockroach in room. Checked out a day early and went to stay somewhere decent. Fair location.
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
Woken up by cockroaches. The hotel is very poorly cared for, very dirty, the first room I was allocated the door had been previously kicked in, and hadn’t been fixed. Upon complaining I was given a new room, the room was very dirty, lots of hair in the shower from previous guests, a dirty wash cloth hanging on the shower pole and sheets clearly hadn’t been washed. I was woken up in the morning by a cockroach crawling across my bed. Elevators are very old, I opted to use the stairs instead and was greeted by human feces. I ha... read more
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care
Probably the worst hotel I've ever stayed at. Entering the room I was welcomed by a horrendous smell, which I think was from the carpet, and blaring TV that didn't have a remote. There were stains on the bed sheets and the bathroom didn't seem to have been cleaned properly. Staff were a little cold when checking in, which may have been from receiving complaints from guests, but were friendlier the longer we spoke. There was some commotion outside during the night and an ambulance was there when I was checking out. If you wan... read more
Business response:
"Dear Valued Guest Thank you for choosing our hotel for your lodging needs. It appears that we did not meet your expectations and our normally high standards. I would like to apologize for the condition of the room. Rest assured, we will be speaking directly with all the team members who played a role in your experience. It is our responsibility that our guest feels assured and optimistic about their stay with us. We will use your feedback to help us understand and develop winning habits for you and guests alike. Hope to see... read more
I would rather pay more for better customer service and accommodations. The room rate was inexpensive but parking which I had to park myself, was $50 a night which brings up a similar price range with other hotels but better quality. Besides, parking garage and open spaces were very dirty. The location was great, in walking distance to downtown. The room was decent, the bed was comfortable enough but there was only a soap bar and no shampoo. Breakfast was lousy with limited choices.
Business response:
Thank you for your review. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. We hope you will once again choose us for your lodging needs. Respectfully, LQ Customer Care
We didn’t stay, absolutely unprofessional and dirty. What’s the purpose of paying for parking? If I’m literally staying in the hotel. Makes no sense. Never again Absolutely nothing we didn’t even stay here because of how incredibly rude the staff was very very unprofessional smelled like smoke!
Business response:
We are sorry to hear that your stay was not as satisfactory as we had hoped it would be. The hotel manager will be discussing your experience with the staff to ensure we are delivering the quality of service our guests deserve. Thank you very much for bringing your concerns to our attention and hope to see you soon. Respectfully, LQ Customer Care
NO HOT WATER NO HOT WATER location
Bad Temizlik konusunda en düşük puanı bile haketmiyorlar. Sadece yataklar temiz görünüyordu. Banyo kısmı mide bulandırıcıydı. Ucuz diye tercih etmeyin. Kesinlikle 3 yıldızlı bir otel değil, bu pislikle bir yıldız bile almamaları gerekiyor.
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,143 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.