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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor Smells of marijuana all over Location
Business response:
Thank you for taking the time to share your comments about your stay! We are very sorry that your experience wasn’t up to your expectations. Our staff works very hard to provide guests with a clean, comfortable room, and top notch service. Your specific concerns have been discussed with our team to help us improve. We hope you return in the future and allow us to exceed your expectations. Sincerely, LQ Customer Care
Poor
Bad time. - a noisy area. -a/c unit it doesn't work properly. -thermostat won't work. -shower won't work properly. Room was clean and neat.
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care
Unlikely to return. The staff were either rude or unpleasant, the facilities were sub-par at best, and the room, including the bedding, was noticeably dirty. We were kept awake by two men and a woman yelling at each other across the hall from 1:00am to 4:30 am who were clearly strung-out and inebriated. Also, the overnight valet parking was outrageously priced considering the rundown state of the establishment. The location was great for what we were doing.
Business response:
Thank you for your review. We would like to extend our sincerest apologies for the inconveniences you experienced during and after your stay. The lack of professionalism and concern that you described, certainly does not meet our service expectations. We will be forwarding your feedback to the hotel management team to be reviewed. We hope you will give us another opportunity to serve you. Sincerely, LQ Customer Care
Very disappointing! No where in the booking did it tell you $50 extra to park your car. The property was old and nasty. Nothing.
Business response:
Thank you for your review. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. We hope you will once again choose us for your lodging needs. Respectfully, LQ Customer Care
Very Poor
Pesima El hotel olia a marihuana porque habia gente fumando marihuana en el hotel y en el estacionamiento, la recepcionista era grosera y despota. Se supone que la unica forma de estacionarse era por valet parking y no habia nadie nunca para estacionar el carro. El estacionamiento estaba asqueroso y no hay luz.
Business response:
Thank you, your feedback is very important to us. We’re sorry to hear that the staff did not meet your or our standards during your visit. Your comments will be shared with the General Manager, in an effort to ensure this remains an isolated incident. We hope you will once again choose us for your lodging needs. Respectfully, LQ Customer Care
good location, but really needs to be upgraded rooms rooms weren't very clean or nice. front desk staff when we checked in was rude and did not want to be there and made us feel bad. Had to go back and get key cards re-done because she did them wrong, and she acted like it was our fault. good location close to concert in Moody Center
Business response:
Thank you for your review. We would like to extend our sincerest apologies for the inconveniences you experienced during and after your stay. The lack of professionalism and concern that you described, certainly does not meet our service expectations. We will be forwarding your feedback to the hotel management team to be reviewed. We hope you will give us another opportunity to serve you. Sincerely, LQ Customer Care
Bad The neighbors -all teens - loud all night until 2:40AM. I had onlyv1.5 hours of sleep!! Complained & no refund or offer a free stay!
Business response:
We would like to offer our sincerest apologies for the noise issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention. We hope that your next visit to the area. Best Regards, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,143 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.