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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
Disappointing It’s had a weird smell and only 2 outlets in my room worked. The location
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care
Poor En 4 días de alojamiento nunca fueron a limpiar la habitación
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care
Exercise room was out of equipment. No fridge or microwave in room. Room was OK.
Business response:
We are truly sorry to read about your experience at our hotel and that we could not accommodate your room reservations upon arrival. Unfortunately, no room type is ever guaranteed with any hotel. We do our absolute best to accommodate our wonderful guests but it is not always possible to meet 100% of everyone's requests. We offer our sincere apologies regarding the inconvenience you experienced and would appreciate the opportunity to serve you again. Sincerely, LQ Customer Care
The staff was nice. Older building could use some sprucing up. It’s older so it could use some upgrades. The floors were in need of deep cleaning or replacing. Booking.com showed that parking is included. It isn’t. That’s not unusual for the area but they said it has been reported to Booking.com several times. Breakfast was a little disorganized on the second day. It was within walking distance of my meetings. The staff was nice and the valet was helpful. It was a last minute booking and at least they were available.
Business response:
Thank you for leaving a review of your stay. We are glad that our location was to your satisfaction. We do apologize for the long wait at breakfast. We are confident that your feedback will help us make improvements that will benefit all our guests. We hope that you will return and visit us again soon. Respectfully, LQ Customer Care
Bad place, look for another Building, lack of maintainace Dirty, horrible bed, old facilities.
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care
Completely Disappointing The receptionist was rude. Acted like I was bothering her by showing up. The parking fee is ridiculous. The cable box and tv were disconnected. The bathroom door hinge was broken. The room smelled like stinky feet. The Location
Business response:
Thank you for your review. We would like to extend our sincerest apologies for the inconveniences you experienced during and after your stay. The lack of professionalism and concern that you described, certainly does not meet our service expectations. We will be forwarding your feedback to the hotel management team to be reviewed. We hope you will give us another opportunity to serve you. Sincerely, LQ Customer Care
Don’t go, it’s the worst smelly place I’ve ever been All Nothing
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care
Very disappointing Dirty, rude staff, odour in room, $45 parking fee Location
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,144 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open at 12:00 p.m.