This profile has been claimed by the business owner or representative.
La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
Disappointing
Disappointing
Fair
An only disappointment, don't stay here! Staff was extremely unfriendly, the hotel was extremely dirty (see photos), the breakfast was a joke, one of two elevators was out of order, parking was extremely expensive, to sum it up: A hotel where you feel not safe, which does not fulfill the requirements on a hotel, it was more a youth hostel. Never again. Only the location near the capitol was good, nothing else.
Business response:
Thank you for your review. Our location is definitely one of the things we are proud. Please note that your concerns have been passed on to our management team. We are doing everything we can to improve our property. We very much appreciated your business and thank you for staying with us. See you again soon! Sincerely, LQ Customer Care
Filthy room in a very questionable neighborhood The first room we got smelled like it was infested with mold. We asked to be switched to another room, which they did. I didn’t want to complain again, because I understood that we’re not gonna get a better room, so I just settled for it. I’ll let pictures speak for themselves. Young man at the valet was actually a really nice, well mannered, pleasant person
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
I wouldn’t stay here if my life depended on it We had to move rooms three times. First room we opened the door and there was someone else in there (luckily clothed), the second room had no hot water, the third room the shower drain was clogged and didn’t drain. That was also a dead cockroach and used bloodied Band-Aid on the floor of the supposedly “cleaned” room. The staff were rude until it clicked over to 3pm when check in opened and suddenly their customer service personality turned on. We ended up checking out two days ... read more
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mentioned in your review, especially the experience at check out. We continually try to do our very best for all guests. We will look into each issue that you have noted in an attempt to correct and improve our hotel. Sincerely, LQ Customer Care
Shocking See above This hotel is terrible - I left before staying a night - very dirty and didn’t feel safe
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care
Bad
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,144 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open at 12:00 p.m.