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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor Rooms are dirty have a bad smell and the bathroom door was broken I only booked this room because of the location.
Business response:
"Dear Valued Guest Thank you for choosing our hotel for your lodging needs. It appears that we did not meet your expectations and our normally high standards. I would like to apologize for the condition of the room. Rest assured, we will be speaking directly with all the team members who played a role in your experience. It is our responsibility that our guest feels assured and optimistic about their stay with us. We will use your feedback to help us understand and develop winning habits for you and guests alike. Hope to see... read more
Good location, could use a renovation Expensive Valet Parking only. Rooms too expensive. Cleanliness could have been better. The location is really good, it's a short walk from the Capitol and 6th street.
Business response:
While we thank you for your kind words regarding our staff, we are dismayed that we fell short of your expectations. We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our housekeeping and laundry team. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon. Sincerely, LQ Customer Care
Fair
Die dreckigste Unterkunft, in der ich je war Es war so unfassbar dreckig, ich habe keine Worte dafür! Man konnte nicht barfuß über den Teppich gehen ohne schwarze, klebrige Füße zu bekommen. Das Bad war extrem schmutzig, die uralte Badewanne zerfiel fast und es wurden nur alle drei Tage die Handtücher gewechselt. Auf Nachfrage nach neuen Handtüchern mussten wir einen Tag warten, weil sie keine (!!!) da hatten. Den Müll im Zimmer hat man dann auch drei Tage lang. Das Frühstück war extrem schlecht, jeden Tag nur Bagels mit Mar... read more
Business response:
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apology. We encourage you to please reach out to us in regards to your stay. Sincerely, LQ Customer Care
Brief one night stay. Probably will not choose this hotel again. Everything other than the location was mediocre. The staff was mostly accomidating. The location was the only factor for choosing this hotel.
Business response:
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service. Sincerely, LQ Customer Care
Disappointing
Bad Parking Did not like it at all
Business response:
Thank you for your review. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. We hope you will once again choose us for your lodging needs. Respectfully, LQ Customer Care
Stay somewhere else! It was filthy. They didn’t service the room. The staff were uninterested. The public areas like the elevators were disgusting. The bed was comfortable.
Business response:
Thank you for your review. We are happy that you enjoyed our comfortable beds. However, we are sorry to hear that you were not satisfied with the hotel in general. This is definitely not the kind of experience we want our guests to have. Providing a clean, comfortable room to our guests is important to us. We will make sure your comments are shared with our Management Team, so we can use them for further training purposes. We do hope you choose us for your future travels. Respectfully, LQ Customer Care
Bad El personal de recepción fue muy grosera nada amable a nuestra llegada, a la hora del desayuno nos corren literalmente del lugar, toda el área estaba sucia, los pasillos, el elevador area comun, es un lugar viejo, los cuartos llenos de grillos, el estacionamiento es muy caro, no hacen el aseo todo lo dejan tal cual si estas más de una noche, definitivamente no lo recomendaria Solo la ubicación
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,144 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open at 12:00 p.m.