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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I would advise people to find another location The attitude of the person at check in. $50.00 to park my car. I I canceled this reservation due to the counter person saying there was a problem with my reservation and offered no help. Also, they were going to charge me $50.00 for a spot to park my car.
Business response:
We are sorry to hear that your stay was not as satisfactory as we had hoped it would be. The hotel manager will be discussing your experience with the staff to ensure we are delivering the quality of service our guests deserve. Thank you very much for bringing your concerns to our attention and hope to see you soon. Respectfully, LQ Customer Care
Bad I've stayed in La Quinta Inn in several cities, this one in Austin downtown was the worst ever. They had a hard time fix the card keys, I had to go back and forth from my room to the counter a few times just to get into my room. The staffs were indifferent and not helpful. The room was dirty, coffee and other complimentary items were soak into some disgusting liquid. One of the lamps did not work the whole time, and the ac was loud af. The elevator was old and needed to be repaired desperately. If I'm gonna visit Austin ... read more
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care
Do it at your own risk. Front desk was rude & on talking on their phone every time we interacted with them. $50/night for parking is pretty insane. Rooms weren’t cleaned properly. There was hair all over the bathroom floor when we first got there. One day, housekeeping was in the room next door cleaning, blasting music & yelling at someone. Such a wonderful way to be woken up! I guess it’s in an okay location if you just wanna be downtown & don’t care about anything other than having a place to sleep. Stayed here for ACL & i... read more
Business response:
"Dear Valued Guest Thank you for choosing our hotel for your lodging needs. It appears that we did not meet your expectations and our normally high standards. I would like to apologize for the condition of the room. Rest assured, we will be speaking directly with all the team members who played a role in your experience. It is our responsibility that our guest feels assured and optimistic about their stay with us. We will use your feedback to help us understand and develop winning habits for you and guests alike. Hope to see... read more
Barely survived. Everything else It was close to republic square
Business response:
Thank you for choosing La Quinta for your getaway. We appreciate your brand loyalty and thank you for your patronage. We truly regret that our accommodations did not meet your expectations during this stay. Mostly, we regret that we were unable to resolve the issues to your satisfaction while staying with us. This has been forwarded to the property General Manager for review. We look forward to your continued loyalty and hope to see you again soon. Sincerely, LQ Customer Care
poor Parking fee sucked same boring breakfast not even that good only sweet cereals
Business response:
Thank you for your review. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. We hope you will once again choose us for your lodging needs. Respectfully, LQ Customer Care
AVOID this hotel at all cost! WORSE reservation check-in person; filthiest hotel that I stayed at (rat feces and hairs in the bathroom and chest drawer was moved and saw a lot of dirt); room key did not work and I have to go back 3 times!; corridor leading to the room was dirty and saw condom on the hallway! Location is the only thing that I like.
Business response:
Thank you, your feedback is very important to us. We’re sorry to hear that the staff did not meet your or our standards during your visit. Your comments will be shared with the General Manager, in an effort to ensure this remains an isolated incident. We hope you will once again choose us for your lodging needs. Respectfully, LQ Customer Care
Disappointing For the amount of money for a one night stay, there was no mini fridge or microwave. Parking was valet only for $51 dollars a night. Never paid parking at a hotel I was staying at. Nice area
Business response:
Thank you for your review. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. We hope you will once again choose us for your lodging needs. Respectfully, LQ Customer Care
Dissatisfied Was horrible. Dirty Location
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care
Very Poor First room, broken TV, wet puddle on carpet next to ber from A/C unit. Was told by front desk they had no more rooms available. After asking for corporate phone number and being told they don't have it I need to look it up myself. They offered us a new room. Second room, tub/shower was dripping water all night, dead bugs on bathroom floor. Check out a day early was changed for two nights stay. Location was good for our needs.
Business response:
Thank you for taking the time to write a review of your stay. The issues you described regarding the A/C is truly regrettable. Your comments will be reviewed by management, and we will make sure we are thoroughly inspecting rooms and promptly reporting maintenance issues to make sure your experience is not repeated. We appreciate you bringing this to our attention and hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Respectfully, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,144 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open at 12:00 p.m.