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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Just not great Poor water pressure, toilets wouldn't flush, room smelled of mildew and feet, towels had hair in them, had to pay $45 for parking. The bed was comfortable and the Ac was cold
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care
Dirty but at least it was cheap. You get what you pay for. It was very dirty. There was used toothpaste, used q-tips on the floor in the bathroom, wet spots on the carpet that we stepped in, and sticky stuff on the flat surfaces, like maybe the person who stayed there before spilled a drink and it wasn’t cleaned. Not to mention, when we were walking up to the room there was trash sitting outside of each room and that wasn’t the greatest thing to see when walking to a room. The elevators also stopped working for a bit while w... read more
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care
Cheap rates in central hotel Shabby rooms and bathroom not very clean. Convenience to downtown
Business response:
"Dear Valued Guest Thank you for choosing our hotel for your lodging needs. It appears that we did not meet your expectations and our normally high standards. I would like to apologize for the condition of the room. Rest assured, we will be speaking directly with all the team members who played a role in your experience. It is our responsibility that our guest feels assured and optimistic about their stay with us. We will use your feedback to help us understand and develop winning habits for you and guests alike. Hope to see... read more
Did the job for what I was wanting, nothing more Old motel type whose design doesn't compete with newer properties. And with that it's obvious that they have decided renovations don't make financial sense nowadays, so you are left with an aging hotel in a really convenient location. I noticed that some of the breakfast items started to run out as breakfast time went on, with no one there to replenish. The location is the main plus point for the hotel
Business response:
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether posit... read more
Muy sucio y viejas las instalaciones Myy sucio, la alfombra muy sucia, el baño deteriorado, las escaleras sin limpieza con olor horrible....es muy caro el estacionamiento Solo la ubicación
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
Disappointing
Foul Unclean, ghetto, outdated Nothing
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care
Fair Hotel is old and kind of shabby and the parking was cringy Good location, close to downtown. AC in the room was awesome and beds were comfortable
Business response:
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our customer service. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests expect. Sincerely, LQ Customer Care
The location for this Motel should be cleaner and we shouldn't have to request toile paper it was close to the capital but we weren't there for that but walked to Capital and Elevators had only 1 working and thanks for the Breakfast but No thanks didnt look fresh so we left Staff was friendly But Room had Urine smell and sheets were stained and NO Toilet paper in rest room
Business response:
"Dear Valued Guest Thank you for choosing our hotel for your lodging needs. It appears that we did not meet your expectations and our normally high standards. I would like to apologize for the condition of the room. Rest assured, we will be speaking directly with all the team members who played a role in your experience. It is our responsibility that our guest feels assured and optimistic about their stay with us. We will use your feedback to help us understand and develop winning habits for you and guests alike. Hope to see... read more
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,144 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.