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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Terrible Cleanliness, parking, staff, elevator No
Disappointing Toilette ne fonctionnait pas bien. Pas papier mouchoir. La femme de chambre n'a rien ramassé et nous n'avons pas eu de nouvelles serviettes. La piscine, bien situer près de tout.
Disappointing
Poor The staff was short and rude with very little explanation of what was needed or what was going on. No one seemed like they wanted to be there and I felt like a burden asking questions. I got there an hour after they started and couldn’t find anything
Business response:
Thank you for your feedback, it is very important to us. We’re sorry the staff didn’t meet your standards. We will share your comments with the General Manager, so that similar situations will not occur. We hope you will once again choose us for your lodging needs. LQ Customer Care
Never again This place was not clean at all. Dirt all over the floors, black stuff on the walls. I killed two roaches over the first night so who knows how many were actually in the room. The gym is also atrocious (mildew on floors, trash on the floors, and a very weird damp smell). Not to mention they charge you $45 a night to park. That’s over half the price of a room. Do yourself a favor and don’t book here, and if you do park on the street nearby or at a close garage. It was close to 6th street and the Capitol
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care
Disappointing Everything the staff didn’t care, paid to park every day Nothing it was not worth the stay
Business response:
We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future. LQ Customer Care
Very poorly kept building, elevator doesn't work, front desk had bad attitude, the room was decent. Amenities are very poorly kept, there is trash outside, one elevator doesn't work and the other doesn't go to all floors so you have to use the stairs. The attitude at the front desk was terrible at check-in and check-out. Even though the room was generally clean, the bathtub had stains on it. The room and breakfast were decent.
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care
Can believe they get more than $65 per night for these rooms The entire property is so old and ran down. Very uninviting and unattractive. Must be new staff. Very incompetent and had to make several calls for help to figure out computer. Toilet leaked water everywhere. Had two attempts, four hours apart, of people trying to use their room keys to get into my room as if they checked in my room as well. Front desk called me to verify who I was in room. Bed was best part because was comfortable and clean. And AC was decent but ... read more
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
Terrible staff paid more attention to their personal cell phones than customers, not super friendly, room had a musty smell, not clean, tub wouldn’t drain and their was a hair in it, towels had hair on them, paint was scuffed and dirty, baseboards were nasty, parking and tax fee is ridiculous for such a place—total racket for the value. I didn’t sleep at all it was so gross close to destination
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mentioned in your review, especially the experience at check out. We continually try to do our very best for all guests. We will look into each issue that you have noted in an attempt to correct and improve our hotel. Sincerely, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,144 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.