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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor
Bad The lack of communication about the forced valet parking is absolutely ludicrous. The hotel is dirty and dingy, nothing like the pictures. The plumbing is suspicious. The elevator is definitely a hazard. The room was halfway cleaned. The overall “feel” of the place is dark and negative. I will never be staying here again or recommending someone. Absolutely horrible. The staff was mediocre and the location was decent.
Bad Dirty carpet , room smelled of mold and mildew no towels , AC not working , non working refrigerator. Very rude customer service . No Valet service in the evening was told no one came in for evening shift was given my own vehicle keys and had to go look for my own vehicle as only 1 person was working evening shift at front desk
Business response:
Thank you for your feedback, it is very important to us. We’re sorry the staff didn’t meet your standards. We will share your comments with the General Manager, so that similar situations will not occur. We hope you will once again choose us for your lodging needs. LQ Customer Care
Fair
No me quedaria aqui de nuevo Hubo una miembro del staff de la noche muy grosera, mala acitud, la habitacion olia espantoso, habian cucarachas, las alfombras del corredor olian a orines de gato, habian fugas de agua por todo lado, EL desayuno
Business response:
Thank you for your review and for staying at La Quinta Inns and Suites. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, LQ Customer Care
Poor
Fair The walls are very thin, so I could hear the couple next door watching TV late and couldn't fall asleep.
Business response:
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience. Sincerely, LQ Customer Care
Location was excellent, but cleanliness of hotel was awful. It was very dirty. Bathroom had not been cleaned. Tub was black and the toilet had feces on the back of the seat. Had to go to the local cvs for cleaning supplies. Location
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care
Tolerable Cockroaches, unfriendly welcome, stained sheets, loud A/C, room confusion Room was larger, maybe too large. Bed was comfy.
Business response:
We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our housekeeping and laundry team. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon. Sincerely, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,144 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open at 12:00 p.m.