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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing
Bad Really expensive if u have to pay valet 51 everyday of ur stay this should be optional deff not comming back here
Business response:
We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel . LQ Customer Care
Bad Had to pay 50$ a night for parking the valet killed the battery to my car on the last night and the rooms amenities were bad The location
Business response:
Thank you for staying with us and taking the time to share your feedback. We apologize for any inconvenience you may have experienced. The hotel management team will be advised of your review in an effort to improve our services. Again, we appreciate your feedback a Sincerely, LQ Customer Care
Would never stay here again. The rooms were very outdated, not clean at all. There were what appeared to be poop stains on the toilet seat and the carpet was wet and the room smelled moldy Location
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care
wouldn’t stay here again. the bathtub was disgusting and there seemed to be some sort of hole in the ceiling where i continuously literally heard it crumbling and falling into the tub. close to the venue i was going to. easy to access. the workers were nice.
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care
Bien si no estarás mucho tiempo en el hotel El hotel podría estar en mejores condiciones, está un poco descuidado por fuera. Una de las puertas para ingresar al pasillo de las recamaras no servía y tampoco la máquina de hielos. La ubicación estuvo bien, cerca de donde nos dejó el autobús y también cerca del capitolio. Está bien que ofrezcan desayuno.
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care
Poor
Fair
Left and got another room else where. The property was being renovated and we were not told. Did not appreciate all the noise the jackhammers were making. Nor that we had to “walk” a couple of blocks to another hotel to use “their pool” then “walk back” to hotel. So we did not stay there.
Business response:
We are happy to announce that our property is now undergoing a complete renovation. Hopefully you'll visit us again when all our new offerings are ready. It would be such a pleasure to welcome you back to our new and improved hotel! Sincerely, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,144 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open at 12:00 p.m.