This profile has been claimed by the business owner or representative.
La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
We will not go back to this establishment again. Inform us of any additional charges while we could still cancel the reservation. That was Stevie’s. The breakfast was enjoyable. We were not informed of a $50 charge for parking our car. We would not have stayed there if we had been informed in time to cancel. We were informed after it was too late to cancel the reservation.
Business response:
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether posit... read more
Poor Førsteinntrykket var elendig. Personalet som møtte oss ved innsjekk satt på mobilen og var skikkelig sur. Teppene på rommet var ekstremt skitne og full av støv. Frokosten var fryktelig trist. Plassering av "hotellet"
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
Dirty hotel and rooms It was so bad. The hotel and rooms were dirty. The shower was annoying because it doesn’t have cold water. When we get in our room was smelling horrible like pee and We had to turn the A/C. Didn’t changed that much. I’m no going to stay there again.
Business response:
Thank you for the opportunity to respond to your concerns. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do. Rest assured we will do everything we can to make the necessary improvements. We look forward to seeing you again soon. Sincerely, LQ Customer Care
Will definitely not be staying again or recommend. Staff were … let’s just say rude and along with a RBF, there was only valet parking, with in and out privileges but was overpriced in my opinion at 45$ plus tax. Valet staff were nice. But overall place was dirty. And right when we checked in and looked at our room we were only given a empty roll of toilet paper. Location was good.
Business response:
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to read your review as we never want our guests to have such an experience. We hope that you will return and give us an opportunity to exceed your expectations. Respectfully, LQ Customer Care
Bad
Charges with no room and robbed. We were ripped off and robbed due to deposit info that was at the last paragraph of our confirmation email. Very easily overlooked. We had no room due to a large deposit we did not see. No compassion for a family that wanted to just get away with a budget set out. There was no positive outcome or any help to remedy the situation. Last time using booking. You should include deposits that large of 150.00 per room next to the cost of the room. It's very misleading. LOST MY TRUST IN BOOKING. COM.... read more
Business response:
I'm sorry you were not satisfied with booking services.
I would not recommend, ever! Nothing The hotel is in a dangerous part of the city. The room was dirty , old outdated furniture and had a bad smell. Loud partying at night with guests drinking alcohol and music.
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
This stay was very uncomfortable. Upon arrival the desk service woman was very rude. Then once we entered the room it had an odor of mold and mildew. The sheets were also not very clean and there was not trash in the restroom. The vanity light was also only partially working which made it very hard to get ready. There was also a few cockroaches in the room. The only thing I liked about the property was the location.
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care
Bad Worst hotel spoilng name of wydham. Very bad breakfast no staff on duty. You are getting water from juice machine Only locations
Business response:
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to read your review as we never want our guests to have such an experience. We hope that you will return and give us an opportunity to exceed your expectations. Respectfully, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,144 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open at 12:00 p.m.