This profile has been claimed by the business owner or representative.
La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor Hissarna funkade inte. Bodde 3 trappor upp. Trapporna var smutsiga och luktade kiss. Allmänna utrymmen inte så fräscha. Lyhört! Rummen var okej!
Business response:
Thank you for taking the time to share your comments about your stay! We are very sorry that your experience wasn’t up to your expectations. Our staff works very hard to provide guests with a clean, comfortable room, and top notch service. Your specific concerns have been discussed with our team to help us improve. We hope you return in the future and allow us to exceed your expectations. Sincerely, LQ Customer Care
Poor
Terrible place to stay and quiet frankly I am shocked with Booking. Com for not checking it out in the first places befo The room was not clean, there was hair left in the bathroom and on the bed sheets from previous guest I can only presume, or the cleaner 🤣 lol. Breakfast was a joke, with muffin pre-made and had to be zapped in the microwave, so how old they were was any one’s business, my husband witness the catering assistant have a cigarette, to discard it on the floor, to the retrieve it and puff a few more times on s... read more
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
Horrible Pésimo servicio, actitud muy mala para atender. Adicional no recibimos servicio de limpieza a la habitación a pesar de solicitarlo cuatro veces, el desayuno era asqueroso, la habitación olía a marihuana y encontramos sopa interior de otra persona debajo de la cama. Creemos también que la ropa de cama no estaba limpia. El precio - beneficio fue fatal. Únicamente la ubicación.
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care
Horrible The service was bad, starting off with the receptionist, the one in the morning, and in the afternoon. The breakfast waffle did not have syrup, and the lady working the breakfast area was very rude as well.
Business response:
Thank you for your review. We would like to extend our sincerest apologies for the inconveniences you experienced during and after your stay. The lack of professionalism and concern that you described, certainly does not meet our service expectations. We will be forwarding your feedback to the hotel management team to be reviewed. We hope you will give us another opportunity to serve you. Sincerely, LQ Customer Care
It was good enough. Felt a little like 3rd world A lot of things did not work It was sub standard Felt like 3rd world
Bad Left the place even before I checked in. So sorry but grounds, front desk staff and parking area left much to be desired.
Business response:
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to read your review as we never want our guests to have such an experience. We hope that you will return and give us an opportunity to exceed your expectations. Respectfully, LQ Customer Care
Poor Parking was extra almost as much as the cost of an extra night, I stayed 3 nights and no one ever went to change or clean my room, I could hear all the outside noise and the person in front of me sounded like my own door was being opened with how non sound proof it was Decent price for stays
Business response:
Thank you for the opportunity to respond to your concerns. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do. Rest assured we will do everything we can to make the necessary improvements. We look forward to seeing you again soon. Sincerely, LQ Customer Care
45.00 Valet parking a night. There's no free parking You have to pay Valet parking 45.00 every night you stay. If you don't pay you have to drive around downtown to find parking and make sure you move your before 8 am before the meters start running for the day.the
Business response:
Thank you for your review. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. We hope you will once again choose us for your lodging needs. Respectfully, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,145 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.