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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Dissapointing The room was still dirty when ingot there, beer bottles, a pizza box and the bed wasn’t made
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care
Bad there was a big insect in my room
Business response:
At La Quinta, we work very hard to make sure all our guests have a comfortable stay. We take a proactive approach by internally inspecting each room and having external pest control companies provide treatments. We apologize that during your stay you had an unpleasant experience and hope you will consider staying at La Quinta in the future. Sincerely, LQ Customer Care
Terrible Everything I didn't have breakfast
Business response:
Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the breakfast served at our property. However, your response will go a long way toward improving breakfast for your next and future guests' stays. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area. Respectfully, LQ Customer Care
Horrible stay empty promises were made that ice would be ordered and delivered as all the ice machines were broken. Since the heat wave is currently making it very difficult, this was an absolute no-go. The staff was friendly and helpful so an early check-in was not a problem
Business response:
Thank you for taking the time to share your comments about your stay! We are very sorry that your experience wasn’t up to your expectations. Our staff works very hard to provide guests with a clean, comfortable room, and top notch service. Your specific concerns have been discussed with our team to help us improve. We hope you return in the future and allow us to exceed your expectations. Sincerely, LQ Customer Care
Cheap hotel for a BIG price Upon arrival, the front desk receptionist was polite but very quick with answering my questions with a small attitude, I was very disappointed with the first impression. If I hadn't prepaid my 2 night stay, I would have canceled right then. There is a decent pool. It is CLOSED because they are going through a new owner, and it hasn't been cleared to open yet. I did read reviews about valet parking. You are charged for the hours of stay you are there. I figured since I was a paying guest, free park... read more
Business response:
Thank you for taking the time to share your comments about your stay! We are very sorry that your experience wasn’t up to your expectations. Our staff works very hard to provide guests with a clean, comfortable room, and top notch service. Your specific concerns have been discussed with our team to help us improve. We hope you return in the future and allow us to exceed your expectations. Sincerely, LQ Customer Care
Disappointed with facility and breakfast Place was a dump. Pool was closed. Upkeep very poor. Breakfast sub standard. Cheap
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care
The key card issue ruined our stay, staff needs to be trained better so it doesn't happen again The staff was unhelpful in ensuring our key cards worked all four days of our stay. Both mine and my friend's key cards stopped working each day and we would have to keep returning to the front desk to receive new ones. One of the staff blamed this on my cell phone interfering with the magnet, which I've never heard of before in all the hotels I've stayed at in my life. The second time it happened, another staff member gave me two... read more
Business response:
We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future. LQ Customer Care
Disappointing Was kind of a mess with parking situation being done with valet only parking(or at least they try sbd rope you in), keys getting contially wiped. AC worked fantastically in foom and design was such go be more ecofriendly. Low key fan of super free free breakfast.
Business response:
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our customer service. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests expect. Sincerely, LQ Customer Care
it was an okay stay a 4/10. wouldn’t recommend tho! the rude staff and how dirty it was the room, with how it was set up a bit.
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,181 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.