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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor This place was a dump. The pool did not work. The valet service was sketchy
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mentioned in your review, especially the experience at check out. We continually try to do our very best for all guests. We will look into each issue that you have noted in an attempt to correct and improve our hotel. Sincerely, LQ Customer Care
Bad
Sub average The pool was closed and the breakfast was basic, unhealthy and the amount of single use plastic and polystyrene they got through on a daily basis is ridiculous. They clearly don't care about the environment or the waste they're producing. It was also quite expensive. Finally, our AC was broken/perpetually on and very cold. We told the staff and they didn't believe us and they definitely didn't want to bother coming to check it out. I had to film the "off" on the AC control whilst the AC continued to kick out cold... read more
Business response:
Thank you for taking the time to write a review of your stay. The issues you described regarding the A/C is truly regrettable. Your comments will be reviewed by management, and we will make sure we are thoroughly inspecting rooms and promptly reporting maintenance issues to make sure your experience is not repeated. We appreciate you bringing this to our attention and hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Respectfully, LQ Customer Care
Disappointing Room had no cable reception was bad
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care
I wasn’t happy overall The noise and it was dirty The location was perfect
Business response:
Thank you for the opportunity to respond to your concerns. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do. Rest assured we will do everything we can to make the necessary improvements. We look forward to seeing you again soon. Sincerely, LQ Customer Care
Horrible! This location needs to be closed! Very Old! Had a Horrible odor! The 2 rooms I booked were dirty! We had the change both rooms! Beds had blood stains on the comforter and mattresses! If we could have gotten our money back would have definitely left and went somewhere else! Valet $51 is a joke!!! Why is valet even offered at this location. They must have thought they weren’t a 1 star rated hotel! It’s 5 minutes from where I needed to go!
Business response:
Your feedback is absolutely critical to our success. Allow us to apologize for the mishaps that had occurred during your visit. Our Management Team is looking into these matters to ensure that all of our guests continue to have memorable experiences when staying with us. Our guests feedback allows us to continue improving what we do best, taking care of our guests. Come back and see us again soon! Respectfully, LQ Customer Care
Bad it was expensive and not handicap accessible that it was close to downtown
Business response:
Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, LQ Customer Care
never again. the lobby was filthy. one elevator didn’t work and the other one was very rough. the tub/shower in our bathroom was so dirty it was unusable. the “free” breakfast was a joke. no waffles/pancakes, nothing but boiled eggs and the coffee was like tar.
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care
Horrible. Valet took forever. Staff was rude. There was a roach in my bathtub. Location good, easy to walk to main places in downtown
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,181 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.