This profile has been claimed by the business owner or representative.
La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
Overall Experience When we arrived the first day there wasn’t anyone at the front desk, shortly after we heard someone yell “Credit Card and License” which startled me because she literally yelled it. When she approached the front desk I asked her “were you yelling that at me” and she said yes because your checking in right? No proper greeting or anything. The hotel needs a lot of work, the exterior looks beaten down. Needs a new paint job or power wash. We had an interior room and the hallways smelt like mold. Our room was ... read more
Business response:
Thank you, your feedback is very important to us. We’re sorry to hear that the staff did not meet your or our standards during your visit. Your comments will be shared with the General Manager, in an effort to ensure this remains an isolated incident. We hope you will once again choose us for your lodging needs. Respectfully, LQ Customer Care
totally worthless. I will never stay there and parking also very unprofessional. I had to pay over $50 for 14 hours. thi front desk never pick the phone and rude to help very messy
Business response:
Thank you for your direct and genuine comments. Rest assured, we will be looking into the comments you have made about your experience with our front desk staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your feedback is taken seriously and we are taking steps to make the guest experience even better. Respectfully, LQ Customer Care
Disappointing
Bad
Fair Dirty property needs to be cleaned up breakfast
Business response:
Thank you for taking the time to share your comments about your stay! We are very sorry that your experience wasn’t up to your expectations. Our staff works very hard to provide guests with a clean, comfortable room, and top notch service. Your specific concerns have been discussed with our team to help us improve. We hope you return in the future and allow us to exceed your expectations. Sincerely, LQ Customer Care
Fair
good location - wouldn’t return, pool out of action, breakfast ran out. staff disinterested in concerns bathroom wasn’t clean, booked due to having a pool for kids - pool was closed. staff advised has been closed for a while and will continue to be - breakfast was effectively ran out by 8:30 no staff there to tell. location - close to capital
Business response:
Thank you for your review, happy to hear the rooms were clean and accommodating. We are sorry to hear that your overall stay did not meet your expectations. This has been communicated to the concerned management staff. When a guest takes the time to write, we are especially grateful. Rest assured, we are doing everything we can to improve our property. We very much appreciated your business and thank you for staying with us. Respectfully, LQ Customer Care
Very Poor
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,181 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.