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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor Cleanliness 0/10 Roach in room, dirty, and smelly
Business response:
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, LQ Customer Care
Besides the location which is great, everything is a no and never again about this hotel. The levels of humidity and mold inside the rooms are so high, that even the carpet has a terrible wet sensation. The breakfast service is terrible. The building is super old and you can notice the need for maintenance. From the two elevators, only one worked and my husband got stuck in it.
Business response:
We are very sorry that you had a bad experience during your recent stay. The elevators had to be turned off for safety reasons when potential problems were detected so we could work on them. We understand such issues did not leave you with favorable impressions of the hotel. We apologize for any inconvenience it might have caused and thank you for staying with us. Hope to have you as a guest again for a very different experience. Respectfully, LQ Customer Care
stay away from here dirty rooms, keys aren’t working properly, free parking turns out not to be free at all location next to capitol
Business response:
Thank you for your review, please accept our apologies for this recent stay. La Quinta is a pet friendly hotel and we do have a cleaning process in place. Unfortunately, not all guests tell us they are traveling with a pet. We appreciate your comments and will be sharing them with housekeeping for cleaning correction. We look forward to seeing you in the future. LQ Customer Care
had fun valet parking only location.
Business response:
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon. Sincerely, LQ Customer Care
Poor Ni siquiera nos registramos, el lugar no es el mas adecuado para quedarse especialmente si vas con la familia, al llegar a preguntar la atención no fue amable, tienen espacio de parqueadero pero no te lo frecen, el ambiente de las personas que llegaron la actitud no fue la mejor y decidimos cancelar y buscar otro hotel.
elevator was out of service at one time . breakfast orange juice and apple juice were out of order only giving you cranb the parking price location
Business response:
We are very sorry that you had a bad experience during your recent stay. The elevators had to be turned off for safety reasons when potential problems were detected so we could work on them. We understand such issues did not leave you with favorable impressions of the hotel. We apologize for any inconvenience it might have caused and thank you for staying with us. Hope to have you as a guest again for a very different experience. Respectfully, LQ Customer Care
Won’t book again at this location The location where they let homeless people linger around. First room we got had a water leak and smelled like mold. Then we got a new room and there was dead cockaroaches in the bathroom. The valet parking was expensive and we still had to fetch our car ourselves one time. Pictures shown when I did the reservation did not match the actual hotel. Too many people blasting music in their rooms and throwing parties. N/A
Business response:
We appreciate you taking the time to provide feedback on your stay. Please note that your concerns regarding the plumbing issues have been passed on to our Maintenance and Management Teams. We do hope you give us another chance as we will definitely improve our services. Respectfully, LQ Customer Care
location isn’t great, staff was decent charging for self parking, but had to do valet. breakfast was the worst we’ve ever had for a la Quinta, none of the juice was available, waffle station was out of order, coffee machine was malfunctioning and spilling coffee everywhere. staff was friendly and helpful
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care
Vi sconsiglio questa struttura, prezzi alti, colazione povera e personale poco disponibile Staff poco paziente e non interessato al viaggiatore. Mancava un set di asciugamani in camera. Colazione orribile. Servizio parcheggio ottimo
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,181 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.