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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
Lo mejor Ubicacion deficiencias en lo demas Suciedad No servicial el personal hotel Parking gestionado por otra empresa Lo mejor el personal de limpieza atentas para cambiarte las toallas.
Business response:
We are glad to hear that the hotel was clean, and apologize we didn’t create a better experience for you during this stay. Please know that we will continue to work with all of our staff to ensure friendlier customer service. Also, we wanted to thank you for taking the time to give us your feedback about your visit. Please know that we take these reviews very seriously and use them to improve our ability to meet and exceed our guests’ expectations going forward. We hope you’ll consider giving us another chance in the future.... read more
It was not worth the money we spent! We should be given our money back... The sheets were dirty one had blood and pubic hairs on it. Not much I am afraid. I cant think of anything other than being in a good location to see things...
Business response:
We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our housekeeping and laundry team. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon. Sincerely, LQ Customer Care
Smells wet old dingy place, as soon as I walked into the room, the smell of mold was pungent. literally had mold on the shower wall, how the hell do you not notice that or even attempt to clean it? The free breakfast was very moot. You have to use their valet service which is pretty wildly priced, $45 for 24 hours for it to sit in a parking garage that’s literally underneath the hotel and the valet isn’t even a part of the hotel, you have to pay them separately. I was told that when I wanted my car I could follow a link sent... read more
Business response:
Thank you for sharing your feedback about this recent stay at our property. We are very sorry you were unhappy with our hotel and will keep your comments in mind while we continue to hard to work to improve the guest experience. We hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements. Sincerely, LQ Customer Care
Bad
decent for the price and location. the evening valet on 05/23 was condescending and rude. he treated me like i was stupid because i was unsure of when it was time to actually pay for valet services. the two gentlemen that helped us earlier were professional and kind, but i’m pretty sure they were supposed to charge us for valet services earlier. when i tried asking the evening valet for clarification on when payment were to occur, he treated me like i was stupid, and answered me like he didn’t actually listen to my question.... read more
Business response:
Thank you for your feedback, it is very important to us. We’re sorry the staff didn’t meet your standards. We will share your comments with the General Manager, so that similar situations will not occur. We hope you will once again choose us for your lodging needs. LQ Customer Care
Nada agradable Instalaciones muy descuidadas Nada
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care
not a great experience, won’t be returning to this location floors were coming up, my blankets were dirty and stained. shower handle was broken. and the staff was rude when I spoke with them it had a bed
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
Very Poor I can't believe Wyndham doesn't have enough money to have their own parking . Hotel was good but I believe that it's dishonest that they don't let you know about the parking arrangements. In your website let us know no free parking, pay valet parking. I don't mine paying for parking but this gets off guard. And I know this not in your best interests. Unfortunately my wife and didn't review the comments. $102 might not be a lot for you but we have to work for it. Hope you keep it honest. Breakfast ok, staff nice.
Business response:
While we thank you for your kind words regarding our staff, we are dismayed that we fell short of your expectations. We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our housekeeping and laundry team. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon. Sincerely, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,181 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.