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Lake Meridian Animal Hospital
- Veterinarians
- Kent, WA
About this business
Location details
12925 SE Kent Kangley Rd, Ste 101, Kent, WA, 98030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
We had an appt. at 11:00. 2 hours later we were brought to the exam room and left in there for another 30 min. They then took our dog away, which we asked them to allow us to come with them because our dog does not like strangers and would do better if we were with him. One hour later they said they could not take the blood tests because our doh was too aggressive (he had a muzzle on and we wonder what the heck they were doing to him for an hour). After all of this time, they wanted us to take home some sedatives ($45) ... read more
Business response:
Thank you for providing your feedback and letting us know about your experience, Karen . We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Please call us at (253) 638-8833 and we'd be happy to discuss your experience further and understand how we can do better next time. Thank you, Lake Meridian Animal Hospital
Office Manager, Cindy, is rude and lacks all professionalism as well as the front office staff. Overcharging and charging for items NEVER received or desired seems common for this office. Check your receipts, folks!
Haven't had problems with them before. Today, I was told that they are out until April 22nd to get my dog in for her yearly exam and needed shots. I would have had to wait until the needed day and then call and hope I could get my dog in that day. Was able to get an appointment easily with the animal clinic across the street and the cost is comparable. Needless to say, I will be taking my business elsewhere.
Business response:
Susan, we always appreciate our clients taking the time to provide feedback. Our manager would like to reach out to you but we cannot identify you as a client based on the name provided in this review. The protocols we established are in an effort to decrease client wait time in the parking lot as well as supporting our doctors with reasonable daily caseloads. We are offering scheduled appointments for wellness visits and non-urgent conditions that can wait. For those patients that have more urgent needs, we offer our same-d... read more
Pathetic doesn't even begin to explain how ridiculous their Covid precautions are!! I can go into my Dr, I can go to a grocery store, I can go to a restaurant, I can go into almost every business in the state .... but here they are still acting like it's lockdown day one, no one allowed in the building! This wouldn't be a huge deal if they actually managed it well but it's pure foolishness. What clinic in America tells you to call back at 9 am tomorrow and if you are lucky enough you can get one of their same day appointment... read more
Business response:
Jim, thank you for taking the time to provide your feedback. Our manager would like to reach out to you but we cannot identify you as a client based on the name provided in this review. The COVID pandemic changed the world for all of us, requiring a complete change in medical protocol in order to keep our medical staff and pet parents safe. Our exam rooms are too small to maintain the proper social distancing requirements as well as the building itself which is at 25% capacity with only our team in the building. While we do ... read more
Extremely disappointed in this place. We've been going here for years and their covid set up just ain't doing it. The "call until someone picks up" mentality is awful for check in. They need to hire more receptionists to help with the phone calls if they are going to do this.
Business response:
Ali, thank you for taking the time to provide your feedback. We truly wish things were different and like you, cannot wait until we are able to go back to the way things used to be. In an effort to alleviate the high call volume we are also scheduling appointments online. We do have same-day appointments available that are scheduled starting at 9 am for urgent cases. We take your feedback seriously and are doing our best to adjust where we can. Thank you again.
Took my cat here to get there teeth cleaned here, had to get there blood drawn and they somehow left the wrap around her foot and it was suffocating her foot for a day and a half because she was acting weird and I didn't see it and her foot was 3x the size of her other paw. Well went threw with the teeth cleaning and they got a lot of teeth pulled. One of them got 10 and the other 7 & they only gave them a shot for 3 days of pain and sent me home with no antibiotics or anything. My cat sounded weird that day when I brought h... read more
Oh wow. I made an appt but still had to wait over an hour before my pet was seen. Not sure why the appt was even necessary then.
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience. We do apologize if it was not relayed to you that it was a drop off time. We started that because of the high demand for our services and during Covid to keep everyone safe. We created the drop off appointment system to allow clients to lea... read more
I've dropped my dog off this morning at 0930, and still no updates (it's currently 1:38). I've called the clinic multiple times within the past two hours and nobody ever seems to pick up. The answering machine asks us to call but nobody ever picks up!!!! It even stated the voicemail is not checked regularly, so how am I supposed to reach anybody with questions or concerns?? The lack of communication and accessibility is very frustrating and unprofessional.
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience. COVID-19 regulations and social distancing protocols are slowing us down. We apologize for this inconvenience and thank you for your patience. We are doing everything in our power to reduce wait times. Please show our staff kindness, love, ... read more
First time here. We walked in and first impression was nice friendly and clean. Now what I didn't like was that all procedure are being done away from you (shots are given somewhere else away from the room your first walked into to meet the Dr.). So all they do In that room is y'all about what's wrong with your pet weight and temperature and then off they go to who knows where to give them their shots! Then someone comes in with a receipt of all the services and agree to pay and sign so in total you only see the Dr."the vet... read more
Business response:
Hi Sandy, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. Our hospital manager attempted to contact you to discuss your concerns. Please feel free to also call our clinic at 253.638.8833.
Frequently asked questions about Lake Meridian Animal Hospital
How is Lake Meridian Animal Hospital rated?
Lake Meridian Animal Hospital has a 4 star rating with 873 reviews.
When is Lake Meridian Animal Hospital open?
Lake Meridian Animal Hospital is closed now. It will open tomorrow at 9:00 a.m.