Lake Washington Windows and Doors

First, I'd like to apologize to [Member Name] for us not performing better on his project. Although it's never pleasant to receive criticism, we appreciate it in terms of helping us improve the way we do business. I had an opportunity to speak with [Member Name]. In our conversation, I communicated to[Member Name] that we will address his concerns and have begun the process of implementing some changes to improve the way we do things. Firstly, we didn't set the right expectation to [Member Name] as far as the lead-time. At the time [Member Name] gave us a go-ahead, our lead times were in the neighborhood of 6-8 weeks. Our sales rep underestimated the lead-time and I take full responsibility for this. Secondly, we have made some changes to our processes to expedite the completion of our projects, in particular how we address the completion of punch-list items at the end of projects. Finally, I have addressed with our sales rep his short-comings on this project and am confident he will be more consistent and timely with his communication. Jon is a great guy who has received a lot of good comments in the past, but had a sub-standard job in this case. He feels badly about it and I am confident he will be more consistent going forward. Sincerely, Adrian Au General Manager Lake Washington Windows & Doors

[member name removed[, Thank you for providing your feedback to us. We are not always the least expensive quote and understand that sometimes we will lose out on a bid because we were higher v. our competitor, but we stand behind the fact that we have consistently offered great value and quality workmanship to our customers on our siding and window projects. If we unintentionally mislead you in any way, we do apologize to you. It is not our practice to do so at our company. We hope that you had a good experience with the company you chose and amicably move down each of our own paths. Sincerely, Lake Washington Windows & Doors