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Laurel Heights Senior Living & Memory Care
- Assisted Living Facilities
- Moorpark, CA
About this business
Location details
13960 Peach Hill Road, Moorpark, CA, 93021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fantastic community! Excellent team and the seniors come first. You can emphasize the opportunities for social interaction, the access to amenities, and the sense of community that fosters well-being. Focus on the positive aspects of senior living, such as opportunities for personal growth, new friendships, and a comfortable, safe environment.
Business response:
Thank you for highlighting our excellent team and community focus. We're honored you recognize our commitment to seniors. Please reach out if you have any additional feedback for our team.
Laurel Heights is an amazing community! The events and activities they put together are incredibly diverse. There's something enjoyable for everyone. The team focuses on quality, as their events and activities are quite upscale. I look forward to visiting again soon.
Business response:
We truly appreciate your 5-star review, Cosmo! Our team at Laurel Heights Senior Living & Memory Care is dedicated to delivering the best possible service for our residents and guests. Please know our door is always open for any further feedback.
The staff there are seriously amazing--they really make the place feel like home and go out of their way to take care of everyone.
Business response:
So happy to read your stellar review, Annie! Providing top-tier service is at the heart of what we do at Laurel Heights Senior Living & Memory Care. We're here for you and welcome any ideas on how we can make your experience even better.
When it became apparent that Dad could no longer live in his home. He reluctantly agreed to check out a few assisted living facilities close to our house. We visited Laurel Heights first. Jill showed us the beautiful facilities and explained the benefits Dad said, "This is home". Jill was patient and concerned for Dad's welfare. She has helped us every time we needed help, including moving Dad to a room with a view. . We visited frequently and Dad would tell us that he loved his new home. Dawn kept him busy with activiti... read more
Business response:
Thank you for the five-star review, Bob! We can't thank you enough for your kind words about our team, and we're happy to hear that we provided your dad with top-tier service. We wish you and your family all the best.
Laurel Heights has been a wonderful experience for our family and mother. She started in assisted care and was struggling tremendously with the adjustment. Once we moved her to memory care, everything changed. The care and oversight has been excellent. Carthel is beyond amazing and the reason we kept our mother there after 8 mths of constant phone calls and emails to the financial dept trying to get resolve on payments. That situation has been resolved and the incompetent staff is gone. Adriana is now in the billing o... read more
Business response:
Thank you for sharing your experience with our memory care team. We're grateful Carthel, Adriana, and Priscilla provided excellent support for your family.
I've been looking at Laurel Heights for sometime now trying to find the best place for my Dad. He's a real "foodie". They have a new Chef there named Israel. I came for a lunch/tour. We were totally impressed with the food and the community!
Business response:
So happy to read your stellar review, James! Providing top-tier service is at the heart of what we do at Laurel Heights Senior Living & Memory Care. We're here for you and welcome any ideas on how we can make your experience even better.
I feel the staff is very caring. Administrators are closely involved with residents. I trust their care very much.
Business response:
We're delighted you had such a great experience at Laurel Heights Senior Living & Memory Care, Garry! We're glad to hear that you've noticed our commitment to providing the best possible care for our residents.
Well I'm glad the other people had a good experience. We did not and have moved on thankfully after 8 months. The place is beautiful but it stops there. Check your invoices. Personnel is overwhelmed and understaffed. The "administrators" are always in meetings, out, at lunch or who knows. Our mother lost 10 pounds in 8 months and she has since put some back on at her new place, so what was that about. Have to ask questions to find out what's going on but we didn't know the questions we needed to ask. When we did get a res... read more
Frequently asked questions about Laurel Heights Senior Living & Memory Care
How is Laurel Heights Senior Living & Memory Care rated?
Laurel Heights Senior Living & Memory Care has a 4.6 star rating with 32 reviews.
When is Laurel Heights Senior Living & Memory Care open?
Laurel Heights Senior Living & Memory Care is open now. It will close tomorrow at 12:00 a.m.