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LBS Financial Credit Union
- Credit Unions
- Westminster, CA
About this business
Location details
5505 Garden Grove Blvd, Westminster, CA, 92683, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
A statistically improbable ratio of female to male employees reeks of systemic bigotry.
Business response:
Erik, we are sorry that you are unhappy with the LBS Financial call center team. We strive on a daily basis to provide quality service to all of our Members. We will share your comments with our Leadership Team.
LBS will not protect you from fraud. watched my Fiancee nearly get finacially destroyed using this bank as person after person stole her. And they were virtually always condescending about it. The best choice we ever made was removing her business from this bank. Go elsewhere.
Business response:
We are so sorry that your fiancée experienced fraud on her account at LBS Financial and that she had a poor experience with our staff. Our Credit Union has systems and processes in place to identify unusual activity on a Member’s account, but there are times we aren’t able to identify fraud before it happens. When fraudulent transactions occur and are confirmed, we reimburse our Member and absorb the loss. There is no excuse for condescending behavior by our staff and we apologize for the treatment she experienced. It sou... read more
LBS could improve by retraining their staff... example... Marisol Chavez on compassion and better customer service. MARISOL is rude and unsympathetic. She lacks customer service skills and should not work with the public. She makes your company look bad. I would never recommend anyone deal with a company that allows a representative to get loud with a grieving widow and hang up on customers.
Business response:
We are sorry to hear about your experience. We take all Member feedback seriously and want to address situations such as this one to improve our services. One of our Vice Presidents, Al Parent, would like to contact you to further discuss the situation or you may contact him directly at 800.527.3328 ext.5146. We hope we get a chance to speak with you!
RecommendedExpert financial services.
Business response:
Thank you for the great recommendation, Celestine!
RecommendedQ SON BIEN AMABLES Y DAN UN BUEN SERVICIO GRACIAS POR AYUDARNOS Q DIOS LOS BENDIGA Y A MI EL SERVICIO Q ME HAN DADO A SIDO ESPECIAL YO PIENSO Q NO TIENEN Q CAMBIAR NADA GRACIAS POR SU AYUDA BENDICIONES.
Business response:
Thank you so much for the great recommendation, Alfredo!
Walked up to the Teller and she waited for me to speak instead of greeting me the customer like she was trained. This is my second time actually dealing with L.B.S and I see a pattern of jealousy and immaturity. Only joined to get a loan.
Business response:
Hi Craig. We are so sorry to hear about your service experience at our Bixby Knolls branch. We will share this feedback with the manager and senior team.
RecommendedAt this time I do not recommend anything
I wrote a check in October and November to an individual who mobile deposited (picture image) into their bank shortly thereafter. I noticed that those two hard checks cleared my account again over the weekend. Called LBSFCU three separate times to explain this to numerous agents. Had to follow up all week and to this day, I have yet to receive the money they erroneously took out of my account because of faulty security guardrails (or lack-thereof). Check your statements carefully and fix your systems LBSFCU!
Business response:
Hi Lorena. We are so sorry to hear about your experience with us. Please send us your contact information through private message and one of our staff will contact you.
RecommendedAlways protecting my bank accounts from fraudulent charges.
Business response:
Thanks for the nice review and recommendation, Elbert!
Frequently asked questions about LBS Financial Credit Union
How is LBS Financial Credit Union rated?
LBS Financial Credit Union has a 4.3 star rating with 2,225 reviews.
When is LBS Financial Credit Union open?
LBS Financial Credit Union is open now. It will close at 2:00 p.m.