Levin Furniture & Mattress

Janice B 

on BBB

a year ago

Warning!! Buyers please be Aware! I purchased a Beautyrest mattress set and frame 3yrs ago. Mattress is sagging and you can feel the springs. Mattress has a 10yrs warranty. Warranty claims denied claim, after submitting everything required. Many pictures sent showing sagging mattress! Highly dissatisfied customer! Be prepared before Purchasing! 

Joe D 

on BBB

a year ago

I feel obligated to tell you about a place NOT to buy furniture Levin furniture. We brought 2 power love seats in May of this year. One is perfect, half of the other is perfect. Weve had 4 service calls to fix the defective loveseat - they were going to order new parts but found the company was out of business, so Now they are stating that it isnt a manufacturing defect but the way we sit on it and there is nothing they can do. Mind you we sit on all 4 sections of these 2 love seats and this is the only problem one. Tried to... read more

Joe D 

on BBB

a year ago

I feel obligated to tell you about a place NOT to buy furniture Levin furniture. We brought 2 power love seats in May of this year. One is perfect, half of the other is perfect. Weve had 4 service calls to fix the defective loveseat - they were going to order new parts but found the company was out of business, so Now they are stating that it isnt a manufacturing defect but the way we sit on it and there is nothing they can do. Mind you we sit on all 4 sections of these 2 love seats and this is the only problem one. Tried to... read more

Joy W 

on BBB

a year ago

I will never shop at Levin Mattress/Furniture again.I recently bought a "luxury" ******************************** mattress at Levin Mattress in ****, ****. I tried out several mattresses in the store and chose this one since the floor model seemed extremely comfortable. It was a splurge for me at $1799 since I recently retired. I bought it with the goal of comfortable sleep in my retirement years.The assistant manager, *******, was my salesperson. During the transaction, he offered to sell me an additional $100 mattress cove... read more

Joy W 

on BBB

a year ago

I will never shop at Levin Mattress/Furniture again. I recently bought a "luxury" Beautyrest Harmony Diamond Plush mattress at Levin Mattress in Stow, Ohio. I tried out several mattresses in the store and chose this one since the floor model seemed extremely comfortable. It was a splurge for me at $1799 since I recently retired. I bought it with the goal of comfortable sleep in my retirement years. The assistant manager, *******, was my salesperson. During the transaction, he offered to sell me an additional $100 mattress co... read more

Megan R 

on BBB

a year ago

Why do you even have to leave a star? 0 is what my rating is. We purchased a leather sectional and platinum warranty and it was delivered Nov. Of 2021. That ******* the reclining portion was broken and we called because it was under warranty. Someone came to look 2 weeks later and said the part needed ordered. After 3 months I heard every excuse as to why it wasn't in yet, Chinese new year, COVID, others were having the same issue and to part was limited. At 6 months and several phone calls that I was told a supervisor would... read more

Sandra B 

on BBB

2 years ago

I bought furniture from Levin Furniture in ********************* on 2/20/23. It was delivered on 4/7/23. The furniture was custom made and was purchased with a warranty. A few weeks later I noticed that I had bleeding scratches on my elbow due to nails sticking out of the arm of the chair that was purchased, my sister also had the same scratches on her arm which left permanent scars on our elbows. After examining the chair, I took pictures and called Levin's ***************** I reported that I was not pleased with the craftm... read more

Autumn K 

on BBB

2 years ago

Me and my fiance are fist time buyers, we feel like we got taken advantage. We have more questions than answers and were lied to when we starting the process. Only thing we got was our base for the bed and nothing else when we were told if we made payments were could get everything we wanted to buy. I would have never went to Lavins if I new they scammed there customes and were finding out from people that this happens a lot. They need to be shut down! 

Melinda W 

on BBB

2 years ago

If i could leave 0 stars I would as i have received the worst service/quality I have ever experienced. I purchased a **************** in April 2022. Not even 6 months later, I filed my first repair. Parts were slow to come in. Then less than 3 months later, I had to put in a 2nd repair (some of the parts already replaced had tears again). There is a bad seem placement that keeps tearing. When the 2nd in home repair was scheduled, the tech said there was more things found that needed repaired than I had reported. They schedul... read more