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LifeStance Therapists & Psychiatrists
- Counseling & Mental Health
- Sterling, VA
About this business
Location details
46179 Westlake Drive, Suite 340, Sterling, VA, 20165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have absolutely no complaints about the doctor's care, but the Billing department does not answer my calls or those from my insurance. almost 6k bills that need to be resubmitted to be paid by my health insurance in the correct way that LIFESTANCE knows because they have sent them the warnings and detailed steps on how to make the payment request and they simply do not respond. The only incorrect entry of the payment request was made only for the Jul-Sep three-month therapies and the months of Apr-Jun have not been entered... read more
Igor was thoroughly asking questions to enable him to helping me in my quest for self confidence
This review is strictly for the billing department of LifeStance Health; I have a wonderful therapist who has been excellent to work with. I am owed $870 in copayments that were wrongfully billed to me for the entirety of 2022. I have been attempting to work with the billing department to get this money returned to me in a timely fashion. It is now September 2023, and I have yet to see a single dollar returned to me. I have filed a complaint to the Virginia Department of Health Professions Enforcement Division, in the hope t... read more
Very difficult to contact the admin team in order to resolved issues on my account. Providers are faced with the same issues, which is extremely disappointing.
This organization is the reason I will never again seek mental healthcare despite needing it. When I looked to Lifestance for mental health services, I spoke with their billing department about what I would be charged based on my insurance and the services I was being provided. They had all the relevant information, and assured me I would only have to pay $35 out of pocket. Now nearly four months later I am suddenly getting billed for over $400 for the one service I was told would only be $35. I never would have gone to the ... read more
Frequently asked questions about LifeStance Therapists & Psychiatrists
How is LifeStance Therapists & Psychiatrists rated?
LifeStance Therapists & Psychiatrists has a 4 star rating with 32 reviews.
When is LifeStance Therapists & Psychiatrists open?
LifeStance Therapists & Psychiatrists is closed now. It will open at 9:00 a.m.