LifeStance Therapists & Psychiatrists

Angela S 

on BBB

2 years ago

Saved my life, literally I was in therapy when my husband was tragically killed and I could not save him in spite of my efforts. My therapists went above and beyond to insure my safety and was available to help guide me through this process. 

Stacie W 

on BBB

a year ago

Never never never use this practice. They are so fraudulent. I am in the process of filing a legal complaint with the state. I was told over a year ago one cost of out of pocket treatment. We went to several appointments and paid that amount without any issue. I then got a bill 6 months later for a bill 4 TIMES that amount. I have been fighting ever since, and no one EVER gets back to you. I sit on hold for hours. I work all day, how the heck am I supposed to sit on hold and wait. Oh, don't use their "convenient feature" to ... read more

Georgia R 

on BBB

a year ago

If you care anything about your personal health or your family do not use this company. It is a joke and they will make you jump off a bridge trying to get through thier joke of a scheduling line. I drove from Noman OK to ***, ** which is 40 minutes and then brought the phone in the house and remained on hold for another 20 minutes and was in tears by the time I got any help. People have enough problems without adding to the frustration of getting help from this company. The also have charged me for appointments that never h... read more

Ann W 

on BBB

a year ago

Avoid Lifestance! Their billing practices are exasperating. I spent dozens of hours over a year and a half asking Lifestance to acknowledge my insurance. Instead, they withdrew random, excessive amounts from my credit card account which they insisted having on file. I repeatedly asked Billing to refund their overcharge. After five months of getting empty promises to escalate my case, I posted a complaint online. Within 24 hours a Lifestance representative contacted me, and four weeks later I had my refund. They seemed much m... read more

Sa F 

on BBB

a year ago

This company is a mess. First of all, they had a massive data breach that leaked all client information and did not communicate that in a timely manner at all. Secondly, they are straight up fraudulent. They do not know how to process billing and insurance paymentsand will try to send you to collections for their mistake. If you try to fix it, good luck actually getting someone to answer the phone. Additionally, they bill for therapy for every visit in which you see the psychiatrist for a med refill. Less than 2 minutes spea... read more

Joel B 

on BBB

a year ago

I was referred to Lifestance by my PCM to address my anxiety following a cancer diagnosis in April 2022. There were 3 sessions - April, May and June of 2022. I just received a bill from Lifestance (15 months after the last session) and was informed that my bill was over 120 days old would be referred to Collections. I tried contacting their ****************** and was put on an endless hold. 

Jennifer B 

on BBB

a year ago

My 16 year old daughter was connected with a psychiatric nurse practitioner who prescribed SSRIs for anxiety/depression. This was done through telehealth without a comprehensive intake/ evaluation and no continued follow-up. Emails were her preferred mode of communication and care. The nurse practitioner never contacted me for family medical history, she only took information from her father and this is illegal in MA. She cut corners and simply medicated for a symptoms without an appropriate intake, background information or... read more

Antoinette M 

on BBB

a year ago

If I could give a zero I would, I do not see them as health care friendly. They are a corporation, with no knowledge of patient care.I have experience bad patient phone service, not being able to call anyone direct, it's always. "someone will call you back", which is not always a convenient time. The wait time can be up to an hour, and the phone calls are directed to a call center, not an health care office.The amount of my bill is always an issue, because in one day I have had three different quotes of what I owe. Also I ha... read more

Jane J 

on BBB

a year ago

Trying to reschedule and being crisis is a joke to this company AND its providers. Worst care since they bought out my doctors practice. The 2 NPs they have assigned me one was crazier than heck (finally was fired!), and the other just doesnt care anymore because shes retiring in a couple of months. Avoid at all costs. Their billing is also a c*** show. **************** sounds like its just a big room with a bunch of people who dont understand the actual business.