LifeStance Therapists & Psychiatrists

Ally (Ally) 

on Google

5 months ago

I had an issue with billing at Lifestance. I was charged for a missed appointment that wasn't actually missed. I also paid a copay for a video visit where the doctor never showed up. I had been calling lifestance for 4 months to get this resolved and I would always speak to someone different and not one of the phone reps helped me. I call for what feels like the millionth time and I get Karina on the phone and I start yelling at her. 4 months of frustration and anxiety to get this resolved, and I took it out on Karina. Kar... read more

L T 

on Google

a year ago

Very disappointed. After several emails to customer service, and billing. No one has responded to be. I kept seeing suspicious charges and kept asking what they were for. I then became afraid because if you don’t pay this suspicious bill in 30 days, they will consistently add on late fees. After no one has replied to be, sadly I paid for the unexplained fees because it racked up to large sum of money. Could be their way of making money. It’s not uncommon for people to tack off unknown fees and charge late fees for the unkn... read more

Working Mom FUll Time 

on Google

2 years ago

I was happy until the billing/customer service department ignored my question. I noticed I was getting billed for session’s we didn’t have. I have no idea who the therapist was either. It’s been 2 months and I have been asking for the details on who and how. They keep responding with ”just pay”. It’s illegal to charge for services that did not take place. Also, we always cancel sessions within time frame, but sometimes they charge for the cancellation. Some of the therapists are great. Not all well seasoned. So if you... read more

Brent Adkins 

on Google

3 years ago

I cannot describe how bad of an office and internet doctors office Lifestance is. There office policies require you to do every treatment they ask inside their office or you will be banned from their global network. Have your own therapist? Not when you go here. You WILL be required to do whatever treatment they suggest and you Have NO say in that treatment. This is not one bad doctor, this is their office and insurance policies and you will not get the help you are needing or looking for. 

Stephany Tinoco 

on Google

2 years ago

It was good to let everything out to someone and for them to hear me out. Gave me good advice but also said it's your choice to do it or not we don't force anything. I will continue.