LifeStance Therapists & Psychiatrists

Kit Haines 

on Google

a month ago

Hey! So, first the therapists and psychiatrists are great. Second, at least online, their checkin process is the worst I've ever seen. Expect to spend at least 15 minutes before your appointment (even if it's weekly), answering repetative questionaires, uploading IDs and insurance cards again, and generally re-entering information you've already told them just to get the online appointment link. And then they charged my saved credit card information while I was waiting for my new insurance information (well before the en... read more

Ben Jackson (TeaMan99) 

on Google

2 months ago

I just had the most horrendous experience here, just yesterday. About a month ago I book a psychiatric appointment because I’m trying to treat ADHD in addition to my already existing therapist, I book with the intake department, wait for my appointment, then on the day I go in. 20 minutes into my appointment I ask the lady about medication and it is revealed to me that she is not actually a psychiatrist but another therapist, which I already have, and that the intake department completely botched my appointment. I am absolut... read more

Rina 

on Google

5 months ago

Another money hungry company taking advantage of patients. They make it difficult to communicate with their billing team and charge you through their telehealth portal with no invoice. Recently they added a new feature where they require you to pay bills to access your appointments- right before your appointment, then charge you another $200 if you cant pay that money at the time of your appointment. No humanity, no care. 

Kerry “Blueberry” 

on Google

10 months ago

Lifestance Health providers have been the best mental health providers in the greater Boston Area for my family. Once an established patient it is very easy to book and appointment and found it easy to establish rapport with my families providers My only gripe is their online platform. It has in my opinion poor user interface and how to find certain parts of it doesnt make sense to the user. The formatting of the messages from patient to provider always looks wonky. Additionally, when confirming appointments on the websit... read more

Dr. Ashley S. Porter 

on Google

11 months ago

My sessions have been great! I am provided with so many resources and challenged in my thinking. My only gripe would be with the online platform. It’s great to have things accessible but it’s challenging to contact billing. Additionally, the process for joining sessions has changed.