LifeStance Therapists & Psychiatrists

O S 

on Google

4 days ago

I’ve been a patient for many years because of my amazing practitioner and have stayed ONLY because his care is exceptional. That said, the front desk staff are aggressive and antagonistic, the customer service is non-existent, and the virtual visit platform switch was a disaster with no support from the office staff. The phone tree to call in for assistance is an exercise in patience and the staff are hesitant to give out direct office numbers (to call North Olmsted directly instead of the Ohio general number, for instance).... read more

Ron Hamilton 

on Google

2 months ago

I am really impressed with the counseling I received. Ms. Emrich was very professional, very knowledgeable, concerned and a good ear for listening. She made very good suggestions and I felt comfortable opening up to her. 

Alexander Conner 

on Google

4 weeks ago

I was running out of my medication which had no refills on it. Called on 9/5/2025 and said it’d be taken care of. Heard nothing from no one for a week, called again 9/12 and once again by 9/15 (Monday) still nothing. Apparently there was some miscommunication with my pharmacy, however why is on me, the patient to figure out a mistake made by either the pharmacy or this office? This has finally been resolved however I have not once, gotten a medication refill that I didn’t have to fight tooth and nail for. Idk how much the st... read more

batuhan aslan 

on Google

4 months ago

After finally taking the difficult step to start therapy, I missed one appointment and reached out to reschedule. Not only did no one respond or check in to see if everything was okay, but the only consistent communication I received was about a $50 balance. That alone shows me where their priorities lie — not in client care, but in business. For a place that’s supposed to help people, the lack of basic compassion or follow-up is disappointing. 

Gina H 

on Google

2 months ago

Evaluated my husband, billed us $1500 and refused to treat him despite “positive” evaluation results. We disputed the charge with our credit card company and won and they are still trying to charge us. Send it to collections scammers. We called you 4 times and were promised a call back about refusal to provide care after the evaluation