LifeStance Therapists & Psychiatrists

Joe R 

on BBB

a year ago

Three appointments cancelled on me with three separate providers over the course of six weeks. I had to fill out the paperwork three times. That's three times that I was in the waiting room waiting to hear from them for them to no show or cancel on me typically ***** minutes after the scheduled start time. The most recent one was the doctor calling me saying, "I don't know why they let me schedule with you, but I don't see children." So three times I wasn't able to get medication for my child, three times I missed work, thre... read more

Karen B 

on BBB

a year ago

What a disappointment!! I have been with them about 4 months begging for help with my anxiety!!!My physicists telehealthest appointment each time was approximately 12 minutes, I got a charge to my credit card that I was not aware of !!! Ive been with this physyachisrt for about 3 months. I begged to be put on something for anxiety. Each teleheath appointment was about 12 minutes. She basically called me a liar, wouldnt put me on anything and Im struggling with extreme loss and grief which has frozen me. I came off suboxone o... read more

Cheryl V 

on BBB

a year ago

I would give them negative stars if possible. This Company is a scam! I have had incorrect billing for over a year. There are various phone numbers that lead to the same portal of line agents who cannot correct the problem or access a billing manager that actually can. Instead, my complaint is documented and "Escalated UP" which really means that I will not receive an email or a phone call from Management to correct the ERRONEOUS charges. The Physician Practice is in full agreement with me that I DO NOT owe LifeStance this m... read more

Lacey B 

on BBB

a year ago

I called the clinic everyday for 2 weeks before I went to work and at lunch to reschedule my appointment but waited for 30 mins or more and never reached a person to talk to. You can only leave messages during office hours. So they charged me a $75 cancellation fee because I didnt call 48hours in advance but I could never talk to anyone to reschedule my appointment. They also sent me a $400 bill in the mail and never filed with my insurance which I gave them the first time so I have to call my insurance and leave a message w... read more

Lindsay C 

on BBB

a year ago

Worst experience I've ever had. I was seeking help for issues I was having after having my baby. Provider did not listen when I explained new cardiac condition my pcp thought was caused by meds she had me on. She suggested an alternative that is on the list of meds to avoid with my condition. She was condescending and dismissive. Told me it appeared I was out of options and to seek therapy. I told her at every appointment I was currently in therapy. I have attempted several times to reach out to speak to someone regarding th... read more

Terry C 

on BBB

a year ago

Lifestance was a huge disappointment! The Therapist charged me $300 for a 1/2 hour pre appointment. My son was meeting him virtual and the Therapist would not show his face on the computer screen. Charged me $130 for 1/2 hour. Was quoted $130 per hour. I contacted administrator about the situation and nothing was done about it. She told me she would straighten it out and never did. I will never use Lifestance again. They are more about the money and less about the patient! Buyer beware!!!!!!!!!! 

Vanessa L 

on BBB

a year ago

This place is a scam. I was charged $300 for an initial visit after specifying that I was only availble for appointments after 5pm and promised that this was possible. When I called them to schedule an appointment I was told there was no one available during that time frame. They called me back and when I tried to complain they had "connectivity" issues and had to hang up on me and when I called back no one answered. Places like this give mental health care a bad rep. 

Ma P 

on BBB

a year ago

Absolutely NO Stars was not an option on this review site. I am providing the worst review. I have had the worst customer service from billing. I have requested to speak with a supervisor numerous times with no return call. I have a fabulous provider whom I see regularly and have followed her from another office. The issue is customer service with billing. ******************** charged my account $315 that should not have been billed to as I have coverage and have verified with my *********************************** Lifestanc... read more

Sarah S 

on BBB

a year ago

I waited six weeks for a virtual intake appointment, and nobody showed up. I looked them up and realized they had a pattern of fraudulent charges, so I called my insurance and credit card companies to flag my file and make sure they couldnt bill for anything, as I wasnt the one who cancelled. Suddenly they are VERY communicative- Ive been contacted by 3 separate people. They are very clearly only concerned about the money, regardless of whether the services actually happened.