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2222 W Spring Creek Pkwy, Suite 116, Plano, TX, 75023, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 5:00 p.m. | |
Tue | 9:00 a.m. to 5:00 p.m. | |
Wed | 9:00 a.m. to 5:00 p.m. | |
Thu | 9:00 a.m. to 5:00 p.m. | |
Fri | 9:00 a.m. to 5:00 p.m. | |
Sat | Closed | |
Sun | Closed |
Let me start this review off with the fact that I have a masters degree in educational psychology and have worked closely with therapists/mental health providers for years and am very familiar with the ethical guidelines for therapists. I was booking my appointment through the phone and using my workplace employee assistance program that provides mental health services at no cost to me. When I booked the appointment, I told them this and was told to provide that information when I came in for the appointment. Upon arrival fo... read more
Hi, I normally don’t write up any complaints but why am I being charged for a service I did not use? I spoke to your front end person in the 2222 W Spring Creek Pkwy, Suite 116 Plano, TX location and he even confirmed that one of the visit was coded wrong, and noticed that I did give a week’s notice for an appointment cancellation yet I was still billed as a no show. I was informed that I would only be billed for the second visit, AND it will be coded correctly and to just wait for the updated bill yet here we are weeks late... read more
I’m very happy with the process of getting on board with them. The therapist is an amazing individual. He has opened so many doors that I never thought of. Highly recommend the whole organization.
I made multiple medication refill requests through Lifestance's patient portal and called their office directly multiple times for over a month. And never had my medication refilled. It was a bit frustrating to say the least and I felt ignored. Thankfully I didn't have any bad withdrawal effects from not taking my medication. Never recieved a response to a message I sent to my PMHNP over a month ago. I guess patient health and safety isn't much of a priority here.
I am over-the-moon after my first few experiences with everyone at the Spring Creek Plano location. I couldn't be happier! The friendly nature of Timothy at the front desk and his foresight/knowledge/abilities to pair me with a Therapist for my needs and Insurance has given me a sense of pride in that I'm actually looking forward to the next step in therapy (not second guessing, which has been my story, to date). I am also overjoyed with Dr Priscilla! I came in with needs but also questions about what I have seen/heard/learn... read more
LifeStance Therapists & Psychiatrists has a 4.2 star rating with 78 reviews.
LifeStance Therapists & Psychiatrists is open now. It will close at 5:00 p.m.