Massage Envy

Rae F 

on Google

2 months ago

Was a member for 3 years. The quality of Masseuse they hire is going downhill. Very difficult to cancel a monthly subscription and any left-over unused massages expires. I was going there because of Pepsi, but since she left the last masseuse i had was “deep tissue” expert but barely massaged me. I could not believe the quality! 

Deb Sampson 

on Google

6 months ago

I’ve been a Massage Envy member for many years and I’ve never experienced pressure like this until recently. Like last year, the manager approached me with a very long and confusing holiday promo. I explained politely that it didn’t seem clear - not just for long-time members like me, but for any member. Even after I declined, she approached me again and continued promoting it, insisting it was a “great deal for me.” A promotion this complicated should never be presented on the spot or expect a quick decision during a wellne... read more

Malena Schroeder 

on Google

6 months ago

This location is a wonderful place to get a massage. The manager is nice and the customer service is great. I am hesitant to mention the masseuse that I like to book with as he is already hard to get into and so great. After I leave, my pains are significantly reduced. 

Andrew Pollock 

on Google

a year ago

I've usually had very positive experiences with Massage Envy, regardless of location, but today's experience was very disappointing. I booked a deep tissue massage in Northbrook. The therapist barely applied any pressure - probably the lightest massage I've ever had. Secondly, I had logged into the website to book, which showed a $120 promotional price for a 90-minute massage. I booked under that quote. When I got to the front desk after the massage, I learned there is a known issue with the website where it incorrectly quot... read more

YK 

on Google

10 months ago

Avoid at all cost, this place is a scam. I have 23 credits of massages which they are attempting to not let me access. The customer service is anything but what its supposed to be. I spoke to Michelle and she ignored everything i was saying and just kept repeating that i need to keep paying to use the credits i already have.